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Setup Help

  1. Circle Hotspot Not Showing In Networks

    When the Circle device first turns on, and it cannot find a network it is paired with, it will...

  2. My Wi-Fi Network Does Not Have A Password

    During pairing, the setup process will ask for your home Wi-Fi network password. Currently, the Circle device is not...

  3. Alert Shows You Are Not Connected To The Circle Hotspot Anymore

    The Circle device will set up a temporary hotspot when it is not paired to a Wi-Fi network. This...

  4. Passcode Never Received

    To make sure that only approved family members can manage your Circle device, we utilize a passcode when recovering...

  5. Devices Not Showing up in Circle

    There may be a time when you will not be able to find one of your devices in the...

  6. How Do I Allow Another Adult to Manage Circle?

    You are able to have multiple devices manage your Circle device via the Circle app, in case you have...

  7. How Do I Figure Out Which Device is Which on My Network?

    When the Circle device is set up in your home, the list of devices that show up in the...

  8. Assign A Device To A New Family Member

    There are times when a device in the household is shared by multiple family members. Whether you have a...

  9. How Do I Set Up Circle?

    Note: This article pertains to setup for the Circle device. If you are looking to enable Circle on your...

  10. Using the Circle App Lock Code

    The Circle app is equipped with a 4-digit lock code for folks who want to secure their Circle app....

  11. Is My Router or Extender Compatible with Circle?

    We expect the Circle device to work with most routers and extenders, and while we've specifically tested many of...

  12. Circle app is asking me to pair Circle device again

    Rarely, the Circle app might ask you to pair with your Circle device after you have already done so....

  13. Known Wi-Fi password and network name (SSID) issues

    Currently, the Circle device supports Wi-Fi network names (or, "SSIDs") and passwords with most special characters, as well as...

  14. Circle won't accept my Wi-Fi password

    Some people run into issues with the pairing process and receive an error message that the Circle device was...

  15. Circle Won't Accept My Email Address

    It may be that during the Account Setup process in the Circle app, you are receiving this error message...

  16. How Do I Change My Account Details?

    During setup, the Circle app collects your name, email, and phone number in order to ensure a quality experience...

  17. Can't Verify Passcode

    To make sure that only approved family members can manage your Circle device, we utilize a passcode when pairing...

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