Popular topics:

Setup Help

  1. Circle Hotspot Not Showing In Networks

    When Circle first turns on and it cannot find a network it is paired with, it will begin to...

  2. My Wi-Fi Network Does Not Have A Password

    During pairing, the setup process will ask for your home Wi-Fi network password. Currently, Circle is not able to...

  3. Alert Shows You Are Not Connected To The Circle Hotspot Anymore

    Circle will setup a temporary hotspot when it is not paired to a Wi-Fi network. This hotspot will appear...

  4. Passcode Never Received

    To make sure that only approved family members can manage your Circle device, we utilize a passcode when pairing...

  5. Devices Not Showing up in Circle

    There may be a time when you will not be able to find one of your devices in the...

  6. How do I allow another adult to manage Circle?

    Circle lets you assign other devices to manage your Circle via the Circle Home app. This lets you control...

  7. How Do I Figure Out Which Device is Which on My Network?

    When Circle is set up in your home, the list of devices that show up in the Circle Home...

  8. Assign A Device To A New Family Member

    There are times when a device in the household is shared by multiple family members. Whether you have a...

  9. How do I set up Circle?

    Getting started with Circle Before you begin getting Circle setup on your home Wi-Fi, make sure that you have...

  10. Using the Circle App Lock Code

    The Circle Home app is equipped with a 4-digit lock code for folks who want to secure their Circle...

  11. Is My Router or Extender Compatible with Circle?

    We expect Circle to work with most routers and extenders, and while we've specifically tested many of the routers...

  12. Circle Home app is asking me to pair Circle again

    Rarely the Circle Home app might ask you to pair with your Circle after you have already done so....

  13. Known Wi-Fi password and network name (SSID) issues

    Currently, Circle supports Wi-Fi network names (or, "SSIDs") and passwords with most special characters, as well as passwords up...

  14. Circle won't accept my Wi-Fi password

    Some people run into issues with the pairing process and receive an error message that Circle was unable to...

  15. Circle won't accept my email address

    It may be that during the Account Setup process, you are receiving this error message when you enter your...

  16. How do I change my account details?

    During setup, the Circle Home app collects your name, email, and phone number in order to ensure a quality...

  17. Skipping Passcode Verification

    Circle uses your passcode to secure communication between the device you use to setup and manage your Circle and...

Can’t find what you’re looking for?

Contact Support Start A Live Chat 1 (855) 498-7879   Live Chat Offline

Phone and Live Chat support are only available in English at this time.