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General Help

  1. Pairing Circle to a New Network

    There may come a time when you will need to pair Circle to a new home network. Whether you...

  2. Pause Isn't Working Right Away

    When you Pause a Family Member internet activity, a device, or the whole network, sometimes it may take a...

  3. What If the Circle Home App is Not Connecting to My Circle Device?

    Occasionally the Circle Home app might not be able to connect to your Circle device. This can be related...

  4. What If Circle Becomes Unplugged?

    Circle was designed with enterprising kids in mind and has an internal battery that will keep it working even...

  5. How can I best manage shared devices?

    Families are all about sharing. We understand that you may want your smartphone to work differently when your child...

  6. How Do I Know that Circle is Working?

    Once you have Circle set up on your network, Circle's content and time management features will get right to...

  7. What does Safe Search do?

    Safe Search is a tool provided by Google and Bing that eliminates sexually explicit content from these sites search...

  8. How do I set up Circle?

    Getting started with Circle Before you begin getting Circle setup on your home Wi-Fi, make sure that you have...

  9. How Do I Update Circle's Timezone Settings?

    You may find that your Circle's time does not appear consistent with the timezone that you are currently in...

  10. How Do I Set the Language for Circle?

    Currently, the Circle Home and MyCircle apps support the following languages: English (Circle’s default) Spanish French German The words...

  11. Can I Install the Circle Home or MyCircle Apps on a Chromebook?

    For some versions of Chromebook, it is possible to install Android apps directly onto the Chromebook by enabling access...

  12. How do I Update the Circle Home app?

    Occasionally, you will need to update your Circle Home app to get the latest features or to fix bugs....

  13. Changing Your Wi-Fi Name and/or Password

    It may be that you need to change your home Wi-Fi's name or password while Circle is paired to...

  14. Problems with Voice Calling over Wi-Fi

    After getting Circle setup, some folks who have AT&T or T-Mobile as their cell provider may find that their...

  15. How Do I Return a Circle?

    Circle Return and Replacement Policy We want to ensure that every Circle out there is a useful addition to...

  16. How does Circle manage Minecraft?

    NOTE: We're currently investigating some reports that filtering and tracking usage for Minecraft: Pocket Edition is not currently working....

  17. Inappropriate Sites Appear in My Search Results

    Occasionally Google, Bing, or YouTube searches will display inappropriate content even when Safe Search or Restricted Mode is enabled....

  18. Addressing Internet Slowdown

    Most people will experience the same network performance before and after Circle has been connected to the home Wi-Fi....

  19. What Does Circle Do with My Data?

    At Circle we think that personal information is sensitive, valuable, and your so we want to let everyone know...

  20. What kinds of screen time can Circle manage?

    Circle is able to manage the Internet connection for devices in your home that get online using your home...

  21. Remove a device from Circle

    Whether it's due to friends or family visiting, old devices being sold or given away, or some other reason,...

  22. How do I address the "Windows has detected an IP address conflict" network alert?

    Some users of Circle who have Windows computers in their home begin receiving an alert on their Windows machine...

  23. My kids are getting around Circle. What can I do?

    It is a bit of a truism in the content filtering and parental controls world that there is only...

  24. I'm Having Trouble Pairing Circle

    There are a number of issues that can crop up while you pair Circle with your Wi-Fi network. If...

  25. Help, I Have Accidentally Paused Myself!

    We've all done it. You're zooming along setting up Circle, and then somehow end up putting a Pause for...

  26. How Do I Update the MyCircle App?

    Occasionally, you will need to update your MyCircle app to get the latest features or to fix bugs. Doing...

  27. I'm using Circle and getting a security warning!

    Sometimes while browsing on a network managed by Circle you might encounter a big scary security message. Depending on...

  28. Can't Connect to Circle or Internet

    Are you suddenly having connection issues with your Circle? Two of the most common symptoms are: Many or all...

  29. Will Circle Filter My Guest's Devices?

    Circle manages every device that connects to your network at home, but not your guest networks. Want to make...

  30. Does Circle Filter A Site's Content?

    While Circle is great for filtering websites, Platforms and Categories (which are ever-growing and documented here), this filtering is...

  31. What's this Website in My History?

    You might be checking your Insights and History, and wondering why certain websites are listed that you either don't...

  32. My Circle is Offline and I Don't Know Why

    Occasionally you might get a notification that your Circle is offline and you might not know why. What's this...

  33. Why is My Device not Working?

    Having trouble using the internet on your device with Circle? Is it just happening for one device in particular?...

  34. Is Your Kid Avoiding Circle's Filters?

    Let's face it: children can be... enterprising. Circle has a number of security features that help prevent your family...

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