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General Help

  1. Pairing Circle to a New Network

    There may come a time when you will need to pair Circle to a new home network. Whether you...

  2. Pause Isn't Working Right Away

    When you Pause a Family Member's internet activity, a device, or the whole network, sometimes it may take a...

  3. Circle App Can't Connect to Circle Device

    Occasionally the Circle app might not be able to connect to your Circle device. This can be related to...

  4. What If Circle Becomes Unplugged?

    Circle was designed with enterprising kids in mind and has an internal battery that will keep it working for...

  5. How Can I Best Manage Shared Devices?

    Families are all about sharing. We understand that you may want your smartphone to work differently when your child...

  6. How Do I Know that Circle is Working?

    Once you have the Circle device set up on your network, Circle's content and time management features will get...

  7. What Does Safe Search Do?

    Safe Search is a tool provided by Google and Bing that eliminates sexually explicit content from these sites search...

  8. How Do I Set Up Circle?

    Note: This article pertains to setup for the Circle device. If you are looking to enable Circle on your...

  9. How Do I Update Circle's Timezone Settings?

    You may find that your Circle device's time does not appear consistent with the timezone that you are currently...

  10. How Do I Set the Language for Circle?

    Currently, the Circle and MyCircle apps support the following languages: English (Circle’s default) Spanish French German The words displayed...

  11. Can I Install the Circle or MyCircle Apps on a Chromebook?

    For some versions of Chromebook, it is possible to install Android apps directly onto the Chromebook by enabling access...

  12. How Do I Update the Circle App?

    Occasionally, you will need to update your Circle app to get the latest features or to fix bugs. Doing...

  13. Changing Your Wi-Fi Name and/or Password

    It may be that you need to change your home Wi-Fi network's name or password while your Circle device...

  14. Problems with Voice Calling over Wi-Fi

    After getting your Circle device setup, some folks who have AT&T or T-Mobile as their cell provider may find...

  15. How Do I Return a Circle Device?

    Circle device return and replacement policy We want to ensure that every Circle device out there is a useful...

  16. How does Circle Manage Minecraft?

    Minecraft is available to play both offline without an Internet connection and online in multiplayer, Internet-based versions. Circle manages...

  17. Inappropriate Sites Appear in My Search Results

    Occasionally Google, Bing, or YouTube searches will display inappropriate content even when Safe Search or Restricted Mode is enabled....

  18. Addressing Internet Slowdown

    Most people will experience the same network performance before and after your Circle device has been connected to the...

  19. What Does Circle Do with My Data?

    At Circle, we think that personal information is sensitive, valuable, and your so we want to let everyone know...

  20. What Kinds of Screen Time can Circle Manage?

    The Circle device is able to manage the Internet connection for devices in your home that get online using...

  21. How Do I Remove a Device from Circle?

    Whether it's due to friends or family visiting, old devices being sold or given away, or some other reason,...

  22. How Do I Fix the "Windows has detected an IP address conflict" Network Alert?

    Some users of our Circle device who have Windows computers in their home may see an alert on their...

  23. My kids are Getting Around Circle. What Can I Do?

    It is a bit of a truism in the content filtering and parental controls world that there is only...

  24. I'm Having Trouble Pairing Circle

    There are a number of issues that can crop up while you pair your Circle device with your Wi-Fi...

  25. Help, I Have Accidentally Paused Myself!

    We've all done it. You're zooming along setting up your Circle device, and then somehow end up putting a...

  26. How Do I Update the MyCircle App?

    Occasionally, you will need to update your MyCircle app to get the latest features or to fix bugs. Doing...

  27. I'm Using Circle and Getting a Security Warning!

    Sometimes while browsing on a network managed by your Circle device, you might encounter a big scary security message....

  28. Can't Connect to Circle or Internet

    Are you suddenly having connection issues with your Circle device? Two of the most common symptoms are: Many or...

  29. Will Circle Filter My Guest's Devices?

    The Circle device manages every device that connects to your network at home, but not your guest networks. Want...

  30. Does Circle Filter a Site's Content?

    While the Circle device is great for filtering websites, Platforms, and Categories (which are ever-growing and documented here), this...

  31. What's this Website in My History?

    You might be checking your Usage and History, and wondering why certain websites are listed that you either don't...

  32. My Circle is Offline and I Don't Know Why

    Occasionally you might get a notification that your Circle device is offline, and you might not know why. What's...

  33. Why is My Device Not Filtering?

    So you've set a filter, paused, or created an OffTime for a profile, but your settings just aren't working....

  34. Is Your Kid Avoiding Circle's Filters?

    Let's face it: children can be... enterprising. The Circle device has a number of security features that help prevent...

  35. My Device Can't Connect!

    So you're currently having issues browsing to a particular website or connecting to the Internet while your Circle device...

  36. Known Issue: Hotspot Disappears After Firmware Update

    We're currently aware of an issue with the Circle device where, after initially connecting to the Circle hotspot, updating...

  37. Can Circle Manage Phone Calls or Texts?

    Circle is all about tracking and filtering content that comes from the Internet, like any online applications that download...

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