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How Do I Set Up Circle?

Note: This article pertains to setup for the Circle device. If you are looking to enable Circle on your NETGEAR router, check out this article.

Getting started with Circle

Before you begin getting the Circle device setup on your home Wi-Fi, make sure that you have the following items ready to go:

  • Your Circle Device 
  • Micro-USB cable (included in box)
  • USB power adapter plug (included in box)
  • The Circle App (go to meetcircle.com/app to download)
  • Your home Wi-Fi network name & password

System requirements:

  • The Circle app. Circle's app requires an iOS device running iOS 9 or later or an Android device running Jelly Bean (4.2) or later. Click here if you're setting up using an iOS device. Click here if you're setting up using an Android device.
  • A compatible Wi-Fi router. If you haven't checked this yet, head here to check on your router's compatibility with Circle. If you plan to use a guest network with Circle, please read our article about guest networks here.

Pairing Circle with your router

  1. Place the Circle device near your router and plug it in.
    Unlike extenders (or routers themselves), Circle doesn't talk directly to the devices in your home. Rather, Circle works by communicating directly with your router. To ensure that Circle is able to secure and maintain a strong connection on your network, place it in the same room as your router within about 5 feet (but not directly on top of the router), and then plug the unit into power.

    Note: During the initial pairing of the Circle device to your Wi-Fi, we recommend not using the Ethernet cable to connect Circle to your router. We do recommend plugging your Circle into your router after your families profiles have been created.

  2. Begin Setup.
    Ensure that the device you have downloaded the Circle app onto is connected to your home Wi-Fi, then launch the Circle app and tap Get Started.

    For Android Users: If you are running into trouble during pairing, it's possible that you need to clear out your Circle app's data. To do this, go to Android Settings >> Apps >> Circle >> Storage, and tap "Clear App Data". This option may look different based on the Android device and version.

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  3. Get updates & plug in the Circle device.
    Allow the Circle app to check for updates, then plug your Circle device into power using the USB cable and power adapter that came in the packaging.

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  4. Connect to the Circle device hotspot.
    Go to the Wi-Fi settings on your device and connect to the Circle device's hotspot (a unique Wi-Fi network broadcasted by the Circle device itself). The name will be something like "Circle-3HA7". Use the password "mycircle" to join the Circle device's hotspot, then return to the Circle app.

    NOTE: Do not connect back to your home Wi-Fi until after you have selected your home Wi-Fi from inside the Circle app and receive the confirmation that the pairing process is complete.

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  5. Tell Circle your Wi-Fi network & password. 
    Once you are connected to the Circle device hotspot and have returned to the Circle app, tap "Continue" to select your Wi-Fi network in the list of available networks that Circle has found, and enter your password. Use the "Show Password" toggle to ensure that you have entered your Wi-Fi password correctly.

    Note: If the list of Wi-Fi networks does not fill in, close the Circle app and try beginning setup again. Android users may need to turn off their mobile data and then try again.

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  6. Connect back to your home Wi-Fi. 
    Once your Circle device has paired to your home Wi-Fi, you will receive a confirmation in the Circle app. At this point, go back to your Wi-Fi settings in the device you're using to set up the Circle device, and reconnect to your Home Wi-Fi. After this, return to the Circle app.

    Note: After pairing, the Circle device hotspot will disappear. This helps prevent accidental connection after pairing has finished.

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Having trouble?

Check out these additional support resources:

Setting up your account

  1. Enter the name and email for your account.
    Enter the name you want Circle to know you by in the top box and your email in the bottom one. We will send you a verification email that you can revisit at your convenience.

    Note: Entering your name and email in opposite boxes will result in Circle sending you an error (see an example on the right below).

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  2. Enter your phone number in case of recovery.
    In the event you reinstall the Circle app, or want to use another device to manage Circle, we'll use this phone number to text you a "passcode" so that you aren't locked out of managing your Circle! Tap Next to move on.

    Non-US Circle setup: The Circle app will automatically detect the regional information setup in the device that you are using to set up your Circle device and insert the country code for you (such as Sweden in the middle screenshot above). If the country code that is automatically selected does not match your actual phone number, you may tap on the country flag or phone icon to select the proper country code.

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  3. Review the License Agreement and Privacy Policy. 
    We have provided links to the EULA (End User License Agreement) and Privacy Policy. By continuing in the setup process, you are agreeing to the terms set up there. Take a look, then press Create Account to finish the process!

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Creating family profiles

  1. Start with yourself.
    You can set the first profile up for anyone in your home, but we recommend setting it up for yourself first to get acquainted with the settings before diving into profiles for the rest of your family.

  2. Setup Filter, Time Limit, and BedTime settings.
    If you need any help with these steps, use the resources below to help you out.
  3. Assign your devices to yourself.
    Assign any device that uniquely belongs to you to your profile. Don't worry about getting it all together right at this point. It's easy to change who devices are assigned to once you're up and running with Circle.

  4. Repeat the process for each family member.
    Setup will look the same for each family member profile you setup. If you have devices in your home that are shared among family members, we recommend setting up profiles for any family member that you'd like to manage online time for.

Having trouble?

Check out these additional resources:

What about the Ethernet cord?

Each Circle device comes with an included Ethernet cable that you can use to connect Circle directly to your router. You'll see the Ethernet port on the device by pulling up on the tab underneath the power port.

We recommend using the Ethernet cord after setup is complete and not before. Rarely, plugging Circle in via the Ethernet cable before setup is complete can cause some issues. Once you've created all your profiles, go ahead and plug that thing in! You'll want to make sure that it's plugged into your router's LAN ports and not the WAN port (usually this is yellow and should already be filled), or a switch. 

Should I plug it in?

For most networks, plugging Circle in via Ethernet cable to your router should work great and helps with a number of issues. But if you run into any trouble after plugging in the Ethernet cord, it's fine to unplug it. Just keep your Circle unit close to your router, we recommend setting it up 3-5 feet away. Any closer and it might be in a deadzone. 

Unmanaged devices

During setup, the Circle device will look for devices that should be Unmanaged and pre-select them to avoid issues on your network. Unmanaged Devices are ignored by the Circle device to ensure that none of your sensitive or smart home devices accidentally get Paused or Filtered. Your Circle device should ignore the following:

  • Smart thermostats
  • Smart smoke detectors
  • Wi-Fi enabled outlets
  • Wi-Fi enabled lightbulbs or switches
  • Other smart home devices, like speakers, etc.
  • Sensitive Wi-Fi controlled equipment
  • Networking equipment that may be detected by Circle

The Home profile

All devices that are not assigned to a Family Member or set to Unmanaged will automatically be assigned to the Home user. Any new device that joins the network will also belong to the Home User, and you can set Filters, Time Limits, and BedTime for Home just like you can for family member profiles.

Note: Because new devices will default to the Home, you may want to set up a "Home" profile of your own to prevent confusion around shared devices in the home and time allotments being used up by guests who use your Wi-Fi.

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