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Network Helps

  1. How Does Circle Work with Guest Networks?

    Many routers have the ability to broadcast both a main network and a separate guest network. Guest networks are...

  2. How does Circle Handle 2.4GHz, 5GHz, and Ethernet Connections?

    The Circle device communicates with your router over the 2.4Ghz Wi-Fi channel or over Ethernet in order to manage...

  3. Is My Router or Extender Compatible with Circle?

    We expect the Circle device to work with most routers and extenders, and while we've specifically tested many of...

  4. How Does Circle Work with IPv6?

    How does the Circle device handle IPv6 connections? The Circle device detects and manages native IPv6 and IPv4 connections,...

  5. How Does Circle Handle Multiple Subnets and VLANs?

    NOTE: There is a bit of geek-speak ahead here. If you are reading this and none of it makes...

  6. Known Issue: Comcast/Xfinity Routers

    With many routers/modems used by the Comcast/Xfinity internet service provider, the default firewall security options are set too high,...

  7. Advanced Network Setup

    Network setups can be complicated, and it can make things even trickier when introducing a new device to your...

  8. Advanced Firewall Setup

    Circle is a networking device that requires access to your home network. Additionally, the Circle device communicates through your...

  9. How Do I Find My Device's MAC Address?

    When you set up your Circle device for the first time, you might be a little confused about which...

  10. Circle and Wi-Fi Extenders

    The Circle device works to manage the traffic from a majority of extenders that are used in conjunction with...

  11. Mixed Channel Networks

    Some routers are capable of combining the 2.4GHz and 5GHz bands and creating one SSID for your WiFi network....

  12. Circle and Mesh Networks

    The Circle device works with a majority of mesh network systems, but occasionally they can create issues during the...

  13. Circle and MAC/IP Spoofing Checks

    Some routers can enable a security feature that keeps devices on the network from spoofing their IP or MAC...

  14. Will Circle Work with Two Routers?

    Your Internet service provider might have provided you with a modem/router combo for your house. You may have also...

  15. How Does Circle Work?

    Inside Circle We make the Circle device because we’re passionate about giving grown-ups control over how the Internet is...

  16. Circle and Local Media Servers

    Circle manages traffic headed out of your network and to the Internet. It doesn't manage internal network traffic like...

  17. Will Circle Work with My Home Network?

    If you're wondering whether Circle will work with your home network, the answer is most likely yes. Requirements Circle...

  18. Known Issue: Pace 5268AC router

    Circle works with most routers, but occasionally it will have certain problems with a select few. The Pace 5268AC...

  19. I'm Having Trouble Managing Circle Away From Home

    Did you know you can manage your Circle device while away from home? Occasionally your Circle app might not...

  20. Circle Is Appearing in My Device List

    Sometimes a device named "Circle" might appear in your devices list in the Circle app. What is this and...

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