Was your Circle set up, but now you can't connect? Two of the most common symptoms are:
- The Circle LED light is blinking.
- Opening the Circle with app gives a message like "Can't connect to Circle," or "Your Circle is offline."
Try some of the following troubleshooting steps to see if we can re-establish a connection!
Set your Circle device up
Make sure you've already set up your Circle device. For assistance setting up Circle 1st generation for the first time see here. For help setting up the second generation, Circle Home Plus, head over here.
Reboot your devices
Sometimes a process can die that will disconnect the Circle app, your Circle device, or Internet connection. Restarting your Circle device, app, phone/tablet or router can help:
- To reboot your Circle device: Simply hold down the grey power button on the back of the Circle for about 10-15 seconds, until the white light on the back turns off completely. Then, hold the button again for a few seconds, until the light comes back on. See more here.
- To restart your Circle app: On an iOS device, double tap the "Home" button or slide up to see all your apps, and "slide" the Circle app up and off the screen. On an Android device, tap the window icon in the bottom right of the screen or slide up from the bottom to see all apps, and slide the Circle app off the screen to the left or right. Having trouble closing an app? Try searching online for your device by name and how to "Force close an app".
- To reboot your iOS/Android device: Usually this involves holding the power button on the iOS or Android device until a "Power off" button appears. Tap/slide the button, wait about 30 seconds, and then power the device back on by holding the power button down for a couple seconds.
- To reboot your router: Unplug your router from power, and wait about 30 seconds. Then, plug the power cable back in, and wait a few minutes for it to start back up.
Is Your Circle Device LED Blinking?
When Circle is not paired to your network it will begin blinking. If you haven't set it up yet, do so by following this guide. If it's previously been setup and is now blinking:
- Reboot your router and Circle. This can restart some of the processes that either rely on to communicate with one another.
- Connect your Circle via Ethernet to your router. This can fix some communication issues between Circle and your router.
- Move Circle closer to your wireless router. We recommend 3-5 feet, but not on top of your router.
- Pair Circle again if you changed your Wi-Fi name or password.
- Did you change something in your network setup? If you moved your Circle, or added another network device to your network Circle might be having issues communicating with the Circle app. Try removing the device from the app from under the Menu and manually resetting. Then try pairing again.
Is your Circle Home LED Solid?
- Try rebooting! Turning things on and off has a magical way of helping getting issues like this resolved. See above in our section on rebooting your devices for more on that.
- Check that you are connecting the same network as Circle. Try "forgetting" any other wireless networks (ie. 5GHz networks, extenders, guest networks) from your list of Wi-Fi networks. You can also try disabling cellular data to be certain you're connected to your home network; the easiest way to do this is to turn on "Airplane mode," and then connect to your Wi-Fi network.
- Was your Circle device paired with a guest network, or an extender or access point? Circle should be set up with your main router's 2.4GHz wireless connection (whichever connects directly to your internet service provider). After setup, it can be connected via ethernet to this router. You can re-pair following this guide.
- Make sure your Circle app, device with the app, and the Circle device firmware are updated. Update the app via your app store, then update your phone under your settings. Finally, leave Circle plugged in over Ethernet to your router for 24 hours to have it update its firmware then try again.
- Still having issues getting online? Try removing the Circle device from the Circle app from under the Menu and manually resetting. Then try pairing again.
What should I do after a power outage or if Circle won't connect?
If you've had some power outage issues recently and are having issues with Circle we recommend rebooting your router by powering it off and on, then rebooting Circle. Afterwards wait 15 minutes or so for things to reconnect. Note: rebooting your router will take down your access to the Internet temporarily. If the Circle device still does not power on or have a solid LED light try changing to another power outlet, or checking your breakers at home. As well, you may need to plug Circle into your router via Ethernet and wait a few minutes.
You may need to factory reset your Circle device and try again to set up. See these articles: