The Circle device works by pairing with your home Wi-Fi network. To pair the Circle device with your network you will need your Circle device and to know your network information.
Setting up for the first time? Check out this article.
Pairing the Circle device with your router
- Place the Circle device near your router and plug it in.
Unlike extenders (or routers themselves), the Circle device doesn't talk directly to the devices in your home. Rather, the Circle device works by communicating directly with your router. To ensure that the Circle device is able to secure and maintain a strong connection on your network, place it in the same room as your router within about 5 feet (but not directly on top of the router), and then plug the unit into power. You can also plug in the Ethernet cable at this time for a good connection as well.
- Begin Setup.
Ensure that the device you have downloaded the Circle app onto is connected to your home Wi-Fi, then launch the Circle app and tap Get Started.
⚠️ For Android Users: If you are running into trouble during pairing, it's possible that you need to clear out your Circle app's data. To do this, go to Android Settings >> Apps >> Circle >> Storage, and tap "Clear App Data". This option may look different based on the Android device and version.
📱TIP: We recommend turning off your cellular data temporarily during setup. This tends to keep Circle and your device communicating well.
- Get updates & plug in the Circle device.
Allow the Circle app to check for firmware updates, then plug the Circle device into power using the USB cable and power adapter that came in the packaging.
- Connect to the Circle device hotspot.
Go to the Wi-Fi settings on your device and connect to the Circle device hotspot (a unique Wi-Fi network broadcasted by the Circle device itself). The name will be something like "Circle-3HA7". Use the password "mycircle" to join the Circle device hotspot, then return to the Circle app. (Already set up Circle previously? Your hotspot password might be different than the above.) Keep in mind that the Circle hotspot is not a connection to the Internet and is only used temporarily during pairing.
📒 NOTE: Do not connect back to your home Wi-Fi until after you have selected your home Wi-Fi from inside the Circle app and receive the confirmation that the pairing process is complete.
📱TIP: We recommend turning your mobile data off temporarily during setup. This tends to keep your Circle and setup device communicating well.
Android only: Make sure to enable permissions to your location services when pairing to the Hotspot. Android requires this permission to proceed during pairing, and we will not use your location permission otherwise.
- Tell the Circle app your Wi-Fi network & password.
Once you are connected to the Circle device hotspot and have returned to the Circle app, tap "Continue" to select your Wi-Fi network in the list of available networks that the Circle device has found, and enter your password. Use the "Show Password" toggle to ensure that you have entered your Wi-Fi password correctly.
⚠️ If the list of Wi-Fi networks does not fill in, close your app and try beginning setup again. You may also need to reconnect to the Circle hotspot on your device, or turn off mobile data.
- Connect back to your home Wi-Fi.
Once your Circle device has paired to your home Wi-Fi, you will receive a confirmation in the Circle app. At this point, go back to your Wi-Fi settings in the device you're using to set up your Circle device, and reconnect to your Home Wi-Fi. After this, return to the Circle app.
📒 NOTE: After pairing, the Circle device hotspot will disappear. This helps prevent accidental connection to the Circle device hotspot after pairing.
Check out these additional support resources:
- Troubleshooting Pairing Issues
- Alert Shows You Are Not Connected To The Circle Device Hotspot Anymore
- How to turn the Circle device ON or OFF
- How do I Set Up My Circle Device?
- Changing Your Wi-Fi Name and/or Password
- Pairing my Circle device to a new network
- Circle app is asking me to pair my Circle device again