Rarely, the Circle app might ask you to pair with your Circle device after you have already done so. If this happens, often there has been a miscommunication between the Circle app and Circle device, which is causing the problem.
If launching the Circle app brings you back to a "Get Started" screen after you've already paired the Circle device, there are a couple things you can do.
Here are some steps to work through:
- Ensure nothing changed with your network. Changing your Wi-Fi network name or password will cause the pairing between your network and the Circle device to break. You will need to go back through the pairing process (but rest assured, your configuration isn't lost!). Moving the Circle device away from the router will also bring down its pairing. Make sure the Circle device is 3-5 feet near the router.
- Check the light on the back of Circle device. If it's blinking, you may need to pair your Circle device again, so proceed through the setup screen. If it is solid, there was likely a misfire of the app. Close the Circle app and relaunch it.
- Reboot the Circle device. Turning the Circle device OFF and then ON again can help to get you back into the Circle app properly. You can do so by holding down on the Circle device on the back of the device for 10 seconds.
- Reboot your router. At times, the communication between the Circle device and the Circle app breaks down at the router. Rebooting (i.e., restarting) the router can help to resolve this issue.
- Use the Ethernet cable. Connecting your Circle device to your router with the Ethernet cable provided can help to strengthen the communication between the Circle app and Circle device. Your Circle device's Ethernet port is located beneath the flap on the back of the device below where it plugs into power.
- Force close the Circle app and reopen.