Have a new router or changed your network password and Circle Home Plus is now blinking? This indicates it has become unpaired and needs added to your Circle account again.
How do I connect the Circle Home Plus device again?
You can pair Circle Home Plus again in a couple of ways:
(Android Only) Connect to the hotspot and change the network password
Please note this option is only available in the Android app currently.
If you've changed the network password on your router that Circle was paired with it will go offline, unless the Ethernet cord is plugged in. You can change the password Circle Home Plus is using to connect. To do so:
- Open your Circle parent app
- Tap on the banner indicating Circle Home Plus is offline
- Tap update Wi-Fi credentials and follow the in-app prompts
- If you're having any issues following those prompts work through one of the options below
Plug Circle in via Ethernet
If the Circle hotspot can't be connected to or you want to plug Circle in via Ethernet you can get the unit working again with the following:
- Plug Circle into your main router displaying your network at home
- Reboot Circle by holding power for 10 seconds, then powering the device back on
- Reboot your router
- Wait a couple of minutes and then reopen the Circle app and things should be back to normal
- If you are still seeing a banner saying Circle is offline try force closing the parent app (You can also uninstall and reinstall the Circle parent app for troubleshooting here, afterwards log in with your account credentials)
Remove Circle Home Plus and reset
Should none of the above work, remove Circle Home Plus from your account and reset it. Then set up again as new.
- Open the Circle app
- Tap Menu >> Settings >> Remove Circle Home Plus
- Reset Circle Home Plus using this guide
- Set up Circle Home Plus again using the in-app prompt or from the Circle app Menu
Note: you might have trouble connecting to Circle if you are using a VPN on your phone or tablet during setup -- we recommend disabling that during setup.
The Hotspot isn't Appearing
Not seeing the Circle hotspot and unable to manage Circle? Check out this article for more help!
There may come a time when you will need to pair Circle to a new home network. Whether you have purchased a new Wi-Fi router or have recently changed your network name or password, since Circle connects via Wi-Fi to your router, it will need to complete the pairing process again to continue working properly.
Here's how you can move Circle over to that new network without losing your existing Circle settings:
1. Backup your profiles!
After you've got Circle re-paired with your new router your Circle profiles should still be there, but just in case there is an issue we recommend you Backup your Circle profiles. Open the Circle app, then tap Menu >> Manage >> Backup Circle Profiles. See here for more information on that.
2. Break Circle's pairing
When Circle is paired to an existing network, the light on the back of Circle will be solid (not blinking) and the Circle hotspot will be taken down. That pairing has to be broken in order to pair Circle to a new network.
To do this, you will need to take down the network that Circle is paired with by either changing the network name/password or by turning the router off altogether. Once Circle is no longer able to see the network that it should be paired to, it will begin to broadcast the hotspot again after a few seconds and the light on the back of Circle will begin to blink slowly. At this point, loading up the Circle app will land you on this alert screen:
Note: on Android you may instead get the error message that you are not connected to Circle. Tap the back button and then exit to see the above option.
3. Setup new network
If you haven't yet set up the network that you want Circle to be paired to, do that now. Make sure that you know the new network name and password that you'll need to use. If you purchased a new router, be sure to check on your router's compatibility with Circle before proceeding.
4. Pair your Circle
At this point, launch the Circle app from your phone or tablet. If you are using a fresh install of the Circle app, proceed through the setup screen as normal. If you previously had the Circle app connected to your Circle device, tap the "Pair New Circle" button on the alert screen that displays to begin the pairing process again (see image above).
📒 NOTE: If you are using Android tap back and then exit. Afterwards reopen the app and this message will appear.
You can either pair a new Circle to your home Wi-Fi and go through the full setup process again, or you can re-pair your existing Circle to your new network by following the in-app instructions. For a bit more detail around this process, head over to Pairing Circle.
Having trouble pairing? Try our Circle Pairing walkthrough and look through the troubleshooting article here.
5. Retain your settings
The profiles and settings that you had for your Circle will remain intact once Circle has been paired to that new network.
If you would like to clear those out and begin fresh, open the Circle Home app menu and go to Manage >> Reset Circle. This will pull Circle back to factory defaults and let you being again. Note: This will also clear out the pairing information, and you will need to pair Circle again.