Circle Premium is only available for NETGEAR routers with Circle embedded within. If you've bought Circle separately (ie. the little white box), you already have premium features included and do not have a subscription.
For customers subscribing to Circle Premium, you may only do so via an in-app subscription using either your Apple or Google Play Store ID. For this reason, we cannot personally process cancellation requests or refunds: this is done solely through Apple and Google's services.
Manage Circle Premium through your Apple ID
Apple manages all subscriptions that are purchased under an Apple ID in your iOS settings. Here's how to find the subscription information and change it:
- On the device that you used to sign up for your Circle Go subscription, open your iOS Settings app.
- Tap iTunes & App Store, then tap your Apple ID at the top of the screen.
- In the options that appear, tap View Apple ID (you might need to sign in).
- In your Account Settings, scroll down until you find the Subscriptions section, and tap Manage.
- Select your Circle Premium subscription.
- To cancel, turn OFF the Automatic Renewal toggle. This will cancel your subscription at the end of the current billing period.
These steps are drawn from Apple Support. Click here for more information.
Manage Circle Premium through your Google Play Account
Google manages all subscriptions that are purchased under a Google Play Store Account in their respective settings. Here's how to find the subscription information and change it:
- Go to play.google.com/store/account.
- To update the payment information: tap "Update" next to your Circle Premium subscription.
- To cancel subscription renewal: tap "Cancel Subscription" next to your Circle Premium subscription.
These steps are drawn from Google Support. Click here for more information.