Occasionally, you will need to update your Circle app to get the latest features or to fix bugs. Doing so is an easy process and should only take a couple minutes. The process is a little different depending whether you are on an iOS or Android device.
To update the Circle app on your iOS device
- Make sure you are connected to a wireless network or your data is enabled.
- Open the App Store on the iOS device you need to update the Circle app on.
- Search for "Circle" and find the correct app (a blue house icon).
- Tap the +Update button that appears next to the Circle app icon.
- The App Store may ask for your Apple ID login to update. Enter it if required to begin downloading and installing the most current version.
- You can now open the updated Circle app.
To update the Circle app on your Android device
- Make sure you are connected to a wireless network or your data is enabled.
- Open the Play Store on the Android device you need to update the Circle app on.
- Tap Menu and then tap My Apps & Games. Apps that need to be updated are labeled "Update".
- Tap the Update button next to Circle app to update it.
- The Play Store may ask you for your PIN/password. Enter it if required to begin downloading and installing the most current version.
- The Play Store will download and install the update for the Circle app.
- You can now open the updated Circle app.
Troubleshooting after an update
After updating your Circle app you should be able to connect to your Circle device without problem. Rarely an update might take down the connection between your Circle app and Circle device. Here are some troubleshooting tips if the Circle app cannot connect to your Circle device:
- Close the Circle app completely and then reopen it.
- Close the Circle app, turn on Airplane Mode and then turn Airplane Mode off, and reopen the Circle app.
- You might need to clear the Circle data. To do so on iOS, delete Circle from your iOS device and then reinstall the Circle app from the App Store. To do so on Android, open Android Settings and go to Apps >> Circle >> Storage. In Storage, tap the Clear Data button.