So you're currently having issues browsing to a particular website or connecting to the Internet while your Circle device is on your network. Is it just happening for one device in particular? There might be a filtering issue going on or something else. This article will help you identify the particular device having issue, and steps to try to allow the websites and platforms that aren't working. Note that these troubleshooting steps were written for device-specific issues in mind; if none of your devices are working well with your Circle device, check out this article for some Circle device-specific troubleshooting steps.
It's always a great idea to try a restart of the application and device before digging in too deep: sometimes things just need to be restarted. Be sure to force close the application and reboot your computer or phone to see if that helps.
Which device is which?
In order to diagnose the right device in your Circle app, we'll want to first make sure we're looking at the right one. Please check out this article about matching your MAC address, which is unique per device, to the devices listed in the Circle app. If you need help finding your MAC address, see this article. Once you're sure you're looking at the right device in the Circle app, proceed on with the problem below that best matches what you're seeing.
Everything works except this website/app!
Sounds like the particular service you're trying to use might be partially or completely filtered out by your Circle device! First, let's see if it shows up in your History as "Filtered":
- Navigate to the profile which the device is associated with.
- Tap "History".
- Tap the "Filtered" tab.
Do you see websites listed here that you recognize and want allowed? Simply tap on the website, and choose "Set as Allowed" or "Set as Unmanaged" to remove the restriction in place.
I can't access the Internet at all!
This sounds like a miscommunication between your Circle device and router, and is possibly affecting all of your devices. Check out this article for some Circle device-specific troubleshooting steps for network connectivity. If it really is just the one device unable to connect to the internet, there might be specific programs/settings on that device preventing a successful internet connection, like a VPN, proxy, or advanced network settings manually set on the device. If the Circle device is disabled and the device still cannot connect to the internet, then it's very likely a networking issue related to the device, rather than your Circle device interfering.