There are a number of issues that can crop up while you pair your Circle device with your Wi-Fi network. If you're having trouble, take a look at the list below for possible causes and resolutions. Is your issue not on the list? Use the search bar above, or contact support using the links at the bottom of this page.
Circle device is in a "dead zone"
Please ensure that your Circle device is able to successfully connect with your router, by placing it about 3-5 feet away, and avoid placing it in cabinets or other "heavy" furniture that may weaken the wireless signal. If you still can't connect, check out this article for more troubleshooting suggestions.
Wi-Fi list does not fill
Make sure that your device being used to set up your Circle device is connected to the Circle device hotspot, and hasn't switched back over to your home network. You can ensure this isn't happening by enabling Airplane mode to disable cellular data, and "forgetting" your home network(s) in your device's Wi-Fi settings.
In rare circumstances, a router's firewall might be intercepting the connection between the Circle device and the internet after pairing completes, or even in the pairing process. Check out this article for instructions on what to check for in your router's configuration to ensure communication between your Circle device and the Internet is allowed.
Your network doesn't have a password
Your home network should have a wireless password associated with it, in order to join. If it doesn't, you'll have to set one up; contact your ISP or router manufacturer for help with this. There is also a security benefit to this, so we recommend adding a password for that reason alone!