When using Circle Go on iOS you might notice the VPN indicator going on and off throughout the day. Circle Go is built to be smart about where and how you connect to the Internet, so the Circle Go VPN automatically turns on and off depending on the circumstances surrounding your Internet connection.
Here is what you can expect regarding the behavior of the Circle Go VPN:
When Circle Go is first installed, it will try to identify the network that you are connected to at the beginning. This will be identified as a "safe" network, and Circle Go will recognize that you are on your own Circle-managed Wi-Fi when it connects to your home network in that way. Because Circle's settings are already in place at home, the VPN stays OFF.
If you have a dual-band router and broadcast both bands, Circle Go will only recognize the one that you were connected to when Circle Go was setup. It will not recognize the other, and the VPN will be ON when connected in that way to your home Wi-Fi. You'll notice the VPN icon come on.
While On Data
The Circle Go VPN will be ON when a mobile device is using their cellular connection to access the Internet. You'll notice the VPN icon come on here as well.
On Other Home Wi-Fi Networks
If your mobile device is able to get online using a Wi-Fi network outside your home, the Circle Go VPN will turn ON to manage that activity. The VPN icon will appear when it is on.
At School or On Other Public Wi-Fi Networks
Some school Wi-Fi networks actively block VPN connections. If your school IT department has made that policy, Circle Go will not work with that Wi-Fi and you will have to use cellular data to get online. If you are having trouble connecting to a Wi-Fi network at your school or other location, please check with that organization's IT department to see if they are actively blocking VPN connections.
On Networks with Captive Portals or Access Logins
Because captive portals and access logins (such as Xfinity hotspots) require authorization before the device may fully access the Internet, the Circle Go VPN will remain off until the device is able to reach the Internet. Once the device has gained access through the captive portal or access login, the Circle Go VPN will enable and manage all further activity.