Note: The issues captured in this article only apply to our first generation product. To learn about our new product, Circle Parental Controls and Circle Home Plus, or to purchase visit our main website -- meetcircle.com.
Learn about differences between Circle 1st Generation and our new product in this article.
Circle Go VPN Indicator
With the introduction of iOS 13 there is a known issue where the Circle Go connection indicator will not turn off appropriately. See more here.
When using Circle Go on iOS you might notice the key virtual private network indicator going on and off throughout the day. Circle Go is built to be smart about where and how you connect to the Internet, so the Circle Go connection automatically turns on and off depending on the circumstances surrounding your Internet connection.
Here is what you can expect regarding the behavior of Circle Go:
When Circle Go is first installed, it will try to identify the network that you are connected to at the beginning. This will be identified as a "safe" network, and Circle Go will recognize that you are on your own Circle-managed Wi-Fi when it connects to your home network in that way. Because Circle's settings are already in place at home, the connections stays OFF.
If you have a dual-band router and broadcast both bands, Circle Go will only recognize the one that you were connected to when Circle Go was setup. It will not recognize the other, and the connection will be ON when connected in that way to your home Wi-Fi. You'll notice the virtual private network icon come on.
While On Data
Circle Go connection will be ON when a mobile device is using their cellular connection to access the Internet. You'll notice the icon come on here as well.
On Other Home Wi-Fi Networks
If your mobile device is able to get online using a Wi-Fi network outside your home, Circle Go will turn ON to manage that activity. The connection icon will appear when it is on.
At School or On Other Public Wi-Fi Networks
Some school Wi-Fi networks actively block virtual private network connections. If your school IT department has made that policy, Circle Go will not work with that Wi-Fi and you will have to use cellular data to get online. If you are having trouble connecting to a Wi-Fi network at your school or other location, please check with that organization's IT department to see if they are actively blocking VPN connections.
On Networks with Captive Portals or Access Logins
Because captive portals and access logins (such as Xfinity hotspots) require authorization before the device may fully access the Internet, Circle Go will remain off until the device is able to reach the Internet. Once the device has gained access through the captive portal or access login, Circle Go will enable and manage all further activity.