Currently, both MyCircle and Circle Go require a Circle device be installed on your home Wi-Fi to work. If you download MyCircle from the App Store and launch it from your device without it connected with Circle, you will see something like this:
If you are receiving this alert and have a Circle device installed on your network, check to make sure that you can access MyCircle:
- Confirm that your Circle device is powered on and paired with your network. (For setup help use the Circle app!)
- Ensure the device running MyCircle is managed under a profile. Any device that is an "Unmanaged Device" will not be able to use MyCircle or Circle Go.
- Ensure that your device is connected to your home Wi-Fi the first time you attempt to launch MyCircle. Until it makes that initial connection over your home Wi-Fi, it will not be able to load properly. Once you've connect close and reopen the MyCircle app.