Sometimes things change and you may need to update your account info, or cancel your Circle subscription. We can help!
Circle Go Cancellation and Refund Policy
Subscriptions may be cancelled at any time. If you cancel your Circle subscription prior to the end of the current billing period, your subscription will remain active until the final day of the current billing period. At that point, your subscription will end, and you will not be charged for the next billing cycle. You will not see any further charges on your account after your Circle subscription is cancelled unless your subscription is reactivated.
Due to limitations related to Apple and Google in-app purchases, refunds are not available for all purchases made via the Circle app.
If you have cancelled your Circle Go subscription and need help removing Circle Go from your devices, click here.
Where do I go to manage or cancel my subscription?
To cancel or manage your Circle subscription, you'll need to know where you signed up and then login and manage the subscription from there. If you signed up for the Circle subscription in the Circle app on your iOS device you will be receiving receipt emails from Apple. Should you have signed up through your Android device you will receive receipt emails from Google. Finally, if you signed up with us before July 25th, 2017 you signed up through our website and billing service. See instructions for managing each method below.
If you purchased your Circle subscription through your Apple ID
Apple manages all subscriptions that are purchased under an Apple ID in your iOS settings or under your Apple ID Subscriptions. You can manage your Apple in-app subscriptions by following their guide. There you can view, change, or cancel your subscriptions.
If you purchased your Circle subscription through your Google Play Account
Google manages all subscriptions that are purchased under a Google Play Store Account in the Play Store. You can manage your Google Play subscriptions by following their guide. There you can pause, change, or cancel your subscriptions.
If you purchased Circle Go through our website (before July 25th, 2017)
To cancel your Circle Go subscription you can login here using the email you used to sign up. (This email will also be the one that receives your subscription receipts.) If you have any issues logging in click "Sign in without typing your password" and enter the email address that receives your subscription receipt emails. Then check that email for a login link.
Once you've logged in you can manage your payment method or cancel your Circle Go subscription. To cancel your subscription click the "Cancel" option shown in the same line as your plan details. Should this be your first time logging in, you'll need to confirm the subscription before cancelling.
I'm not able to login or can't find the information I need
Should you be unable to find your subscription under your Apple ID or Google Play account and you are still getting charged for Circle Go it is likely you signed up directly through our website. Check out the section above if so.
If you are having any trouble managing your subscription for any reason reach out to us at firstname.lastname@example.org and we are glad to assist!