Some people run into issues with the pairing process and receive an error message that the Circle device was unable to pair. That message also suggests that you check your Wi-Fi password and try again.
There are several reasons why this may happen, so here are some things that you can check to solve this problem.
- Make sure Circle is near your router. We recommend 3-5 feet.
- Close and relaunch the Circle app. It may be that something got in the way of the app's functioning and it just needs to be restarted.
- Check to make sure your password is entered correctly. Use the toggle that shows the Wi-Fi password to ensure that you are typing in the correct password here. If your WiFi network doesn't have a password it will need one or Circle can't connect to it.
- Try the correct password again. At times, the connection between the Circle device and a router needs a moment to stabilize during pairing. If you know that your password is correct but are getting an error still, try closing the Circle app and submitting it one more time.
- Remove certain special characters from your password or Wi-Fi name. The Circle device does not currently support all special characters in the network name or password.
- Leading "whitespace" (i.e., a space before the first letter / number / special character)
- Trailing "whitespace" (i.e., a space after the last letter / number / special character)
- Non-English alphabetical characters
- Make sure your router is compatible and that you're not pairing Circle to the guest network!
- Check your Circle device's hotspot name. Every Circle device broadcasts a hotspot named something like "Circle-0K32". That 4-digit code at the end of the hotspot name is part your Circle device's unique ID (as known as its MAC address). Check the insert cards that came with your Circle device for a sticker that has your Circle's device ID on it. If neither card has that information, please reach out to our support team for help.
- Turn off any extenders you have off temporarily during setup. You can turn those on later.
- Allow the Circle device’s MAC address. If you filter MAC addresses on your network, it's possible that your Circle device is actually being blocked by your router. You will need to approve your Circle device's MAC address to proceed.
- Unblock network ports. The Circle device uses some network ports as part of its normal operation and will malfunction if those ports are blocked on your network.
If none of these things helps you get your Circle device paired, we would love to speak with you further. Use the options below to reach out to our Circle Support team!
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