Whether it's due to friends or family visiting, old devices being sold or given away, or some other reason, there may come a time when your device list in your Circle app has one or more entries in it that you would like to remove. To do this:
- Find the device to remove. On the home screen, tap the Devices icon on the top right and then tap to select the device that you would like to remove from your Circle device.
- Remove the device. Tap Remove Device from Circle on the Device Settings screen and confirm this action when the alert is shown.
How do I add back a device that I've removed?
Removed a device from Circle and want to re-add it? The device will be added to your device list the next time it connects to your network that Circle is managing.
To speed up the device reconnecting you can reboot the device and open a couple of websites while it's connected to your home network that Circle is managing. Afterwards the device will appear in your Circle app's device list.
If the device still doesn't appear rebooting your router by powering it on and off, and rebooting Circle then waiting 15 minutes.
After the device appears again you can tap on it and then "Assigned to..." to change what profile it is assigned to. (Note: For the Circle 1st generation device all devices will be assigned to the Home profile. For Circle Parental Controls you can control where devices are assigned by default: whether in the home profile or as unmanaged.)
Remove "mystery" devices
It may be that you find an entry in your device list that you don't recognize, and you cannot account for it among the devices in your home. This is likely due to that device having access to your Wi-Fi network. We strongly recommend removing unknown devices from your Wi-Fi to maintain your security and privacy.
If a device keeps returning:
Devices that have your home Wi-Fi network information will often connect to your Wi-Fi automatically when they come within range unless the devices settings prevent this from happening. To remove these devices from your network:
- Remove the device again. Use the steps outlined above to remove the device again.
- Temporarily set your "Home" profile to Pause. Because your Circle device defaults devices to the Home profile when they join your network, setting that profile to be paused while you're addressing the issue can be a good idea. Creating an additional profile to house those "Home" devices in the meantime may help.
- Change your network information. This is the most dramatic step you can take. If you are still seeing devices joining your network without your permission and they continue to rejoin after being removed, it may be necessary to change your network name or network password. Use the documentation for your router to work through steps needed to do this. After your security settings are changed, you can decide who can join the network and have better clarity around who is using your Internet access. Note: This will require repairing your Circle device. Click here for more information on this.