If you are attempting to set up a brand new or factory reset Circle Home (1st generation) device, see this article for some setup tips.
Have you already paired your Circle Home (1st generation) device, but the Circle app can’t find it? It’s possible that Circle Home has become unpaired from your router. This can happen if you’ve replaced your router or changed its network password. In this case, you’ll have to reconnect to the Circle Home device hotspot and repair it to your network. Alternatively, plug Circle in using Ethernet to your router.
📒 NOTE: For security reasons, after you initially pair your Circle Home device, we change the default hotspot password to a unique string of numbers and letters to make sure only the authorized individual--you--can access Circle if it becomes disconnected.
How do I see the correct password?
1. Open the Circle app.
2. Tap "Pair New Circle".
3. Proceed through set up as if you were setting up a new Circle.
4. When prompted to pair with the hotspot, you'll see the correct password listed there.
Once you have the correct password you can open your device's WiFi settings, forget the Circle hotspot network, and connect to it using the correct password.
⚠️Still can't connect or is the hotspot password not working? If you’ve deleted and reinstalled the Circle app or purchased a new admin device to manage Circle, the setup screen may display the incorrect hotspot password. If that’s the case, try plugging Circle into your router via Ethernet cord. The LED light should be come solid. After a minute or two, connect to your WiFi network and open the Circle app to find and manage your device again.
Note: You might have trouble connecting to Circle if you are using a VPN on your phone or tablet during setup -- we recommend disabling that temporarily.
The Hotspot isn't Appearing
Not seeing the Circle hotspot and unable to manage Circle? Check out this article for more help! If the LED light on Circle isn't on try troubleshooting power issues. Finally, you may need to delete the Circle app and reset your device then set up from new.