If you are attempting to set up a brand new or factory reset Circle Home device, see this article for some setup tips.
Have you already paired your Circle Home device, but the Circle app can’t find it? It’s possible that Circle Home has become unpaired from your router. This can happen if you’ve replaced your router or changed its network password. In this case, you’ll have to reconnect to the Circle Home hotspot and repair it to your network. Alternatively, plug Circle in using Ethernet to your router.
For security reasons, after you initially pair your Circle Home device, we change the default hotspot password to a unique string of numbers and letters to make sure only the authorized individual--you--can access Circle if it becomes disconnected.
How do I see the correct password?
1. Open the Circle app.
2. Tap "Pair New Circle".
3. Proceed through set up as if you were setting up a new Circle.
4. When prompted to pair with the hotspot, you'll see the correct password listed there.
Once you have the correct password you can open your device's WiFi settings, forget the Circle hotspot network, and connect to it using the correct password.
Still seeing the default “mycircle” password in the app, but you can’t connect to the hotspot? If you’ve deleted and reinstalled the Circle app or purchased a new admin device to manage Circle, the setup screen may display the incorrect hotspot password. If that’s the case, feel free to reach out to our support team using the links below for help!