Have you already paired your Circle Home (1st generation) device, but the Circle app can’t find it? It’s possible that the device has become unpaired from your router. This can happen if you’ve replaced your router or changed its network password. In this case, you’ll have to reconnect to the Circle hotspot and repair it to your network. Alternatively, plug Circle in via Ethernet to the router.
For security reasons, after you initially pair your Circle Home (1st generation) device, we change the default hotspot password to a unique string of numbers and letters to make sure only the authorized individual--you--can access Circle if it becomes disconnected.
How do I see the correct password for my hotspot?
1. Open the Circle app.
2. Tap "Pair New Circle".
3. Proceed through set up as if you were setting up a new Circle.
4. When prompted to pair with the hotspot, you'll see the correct password listed there.
You can also try pairing with the default hotspot password “mycircle”, to see if that works. To do so, open your device's settings for WiFi, and then forget the Circle hotspot network. Then enter "mycircle" as your password. That didn't work? Feel free to reach out to our support team using the links below for help! You can also check out this support article for some setup tips.