NOTE: If you are using Circle Home Plus, check out our Compatibility Mode article to learn how this exciting feature may resolve your compatibility trouble.
Compatibility Mode is NOT available for the Circle 1st generation app and Circle Home device.
The Circle team is currently aware of some issues while using the Circle device with the Zyxel C3000Z router.
What seems to be the problem?
When the Circle device is connected wirelessly (over the 2.4GHz band) to the Zyxel C3000Z router any devices set to a profile on anything other than a “None” filter or set to Unmanaged will be unable to access the internet.
How can I resolve this?
If you're experiencing the above issues with the Zyxel C3000Z router we recommend plugging in the Ethernet cord from the Circle device (the port is underneath the power opening) to your router. Leave the cord connected and you should be good to go!
Still need help?
If you've walked through the above and are still having issues, you may need to get your Circle back to factory settings and set it up again. You can reset Circle via the Circle app under Menu and then Manage/Settings. Afterwards, make sure your Ethernet cord is plugged in and then set up the Circle device again by following the in-app prompts and this guide.
Should you need more assistance feel free to reach out to our support team using the buttons below.