FamilyMode & Home Base FAQ

Circle has been thrilled to work together with T-Mobile to build FamilyMode. FamilyMode gives parents control over their family's online activities and time. T-Mobile FamilyMode is developed by the Un-carrier together with our team at Circle.

For FamilyMode and Home Base support, please visit T-Mobile's Support Website. We've included a number of frequently asked questions about FamilyMode and Circle below.

How can I get support for FamilyMode?

T-Mobile's Customer Care can be reached at 1-877-453-1304 or by visiting Support.T-Mobile.com

T-Mobile's customer care team is glad to help with all FamilyMode questions and issues. They'll be able to assist with the most up to date information, support tools, and troubleshooting for FamilyMode.

FamilyMode and Circle

Circle has been helping families manage their online time across all devices for years, and now T-Mobile customers can now have access to a suite of powerful family management tools, as well. For questions related to FamilyMode, visit the T-Mobile support site.

Are FamilyMode and Circle both the same product?

FamilyMode is primarily an app for a family’s mobile devices, unlike Circle 1st generation, which is first an in-home solution. With a Home Base, FamilyMode subscribers can add Wi-Fi device management to their mobile experience.

Tell me about FamilyMode

T-Mobile FamilyMode is a mobile app that helps parents manage their children’s digital lives with a multitude of features.

Location: Use FamilyMode to keep track of your family’s Location.
Usage: Compare time online today, last week, or months past.
Filter: Match each family member’s age and interests with online content that’s right for them.
BedTime: Make late-night surfing a thing of the past. FamilyMode will Pause each family member’s devices based on sleep and wake times that you set.
Time Limits: Limit online time for individual apps, sites, categories, and even total time.
OffTime: Weekly offline times that Pause a Profile on a schedule, so you can enjoy family time.
History: A detailed breakdown of what sites were visited throughout the day.
Rewards: Extra online time that’s applied to the current day (and expire on the next day), so you can send a Reward right when your family member deserves one.

Can I get FamilyMode with my non-T-Mobile carrier (i.e., AT&T, Verizon, etc.)?

No, FamilyMode is only available for T-mobile account holders. Please inquire with a T-Mobile Care representative to understand your eligibility.

How much does FamilyMode cost?

For T-Mobile customers, a subscription to FamilyMode costs $10 per month and covers every iOS and Android device in the family. Add a Home Base to manage Wi-Fi devices at home for a one-time fee of $20 (limited time offer).

Can I use my Circle device with FamilyMode?

While Circle helped to develop the FamilyMode app and Home Base, they are separate products from Circle. You won't be able to use your Circle Home device with the FamilyMode app or as a replacement for the Home Base.

For all FamilyMode related questions or support please refer to their website.