Some dual-band routers need a special set up to work with Circle due to a compatibility issue that impacts 5ghz and Ethernet connections on these routers with Circle is paired to the network. The setup instructions for these routers are different between the Circle Home Plus device and the older Circle with Disney device.
Here's a list of routers that we know will have trouble without special setup:
- ARRIS TG3482G / Technicolor CGM4140COM (Also known as the XB6)
- LINKSYS AC2400 EA8350
- NETGEAR AC2350 Nighthawk X4 R7500
- NETGEAR AC2600 Nighthawk X4S R7800
- NETGEAR Nighthawk XR500
- SYNOLOGY RT2600AC
- TP-LINK AC2600 Archer C2600
- TP-LINK Talon AD7200
Setup instructions for Circle Home Plus devices
To address this compatibility issue with your Circle Home Plus, we recommend enabling Compatibility Mode. Read more about enabling Compatibility Mode on your Circle Home Plus.
You may also use the method described below for Circle with Disney devices if using Compatibility Mode will not work for you.
Setup instructions for Circle with Disney devices
On these types of routers, Circle with Disney will not properly function unless the 5ghz radio is disabled. In addition, Circle can only manage wireless devices that are connected on the 2.4ghz band, and all devices connected over Ethernet must be assigned as "Unmanaged Devices" in Circle.
We recommend the following configuration:
- Disable the 5ghz band on your router. For assistance disabling the 5GHz radio on your router please refer to the device manufacturer or your Internet Service Provider.
- Set all Ethernet-connected devices to be "Unmanaged"
📒Note: For these routers if Circle is connected to the router via Ethernet cable, Circle can only manage devices wired directly to the router, and all devices connecting wirelessly will encounter problems unless they are "Unmanaged".
Compatibility Mode is NOT available for Circle with Disney devices.