If you're thinking about buying Circle Home Plus and you have previous experience using our Circle 1st generation product, we're here to help you get set up!
How can I move my family's Profiles to Circle Home Plus?
Since Circle Home Plus is a brand new product, you won't be able to back up and restore your Profiles from Circle 1st generation app. Instead, the Circle Parental Controls app will guide you through the process of creating new Profiles and making sure your family members' devices are managed appropriately. We've made a number of improvements to help make the process easy from beginning to end!
How do I cancel my old subscription?
Before you move over to Circle Home Plus, make sure you cancel any current subscriptions to Circle Go or NETGEAR Premium. You can get help managing your Circle subscriptions here.
What should I do with my old box?
Done using your old Circle Home device? Make sure you've factory reset it to remove any personal data from the device. Afterward, you can give it to a friend or family member or recycle it using your local electronics recycler.
What's new with Circle Home Plus?
With the release of Circle Home Plus, we've included a ton of improvements. Your membership includes mobile management for all your family's iOS and Android devices across all networks. We've also included a new feature for Location tracking so you can keep track of your family's Android or iOS devices no matter where they go. Your account is now stored safely in the cloud for easy access and secure login. The new Circle Home Plus hardware has also been totally upgraded; the case is more secure and now has faster connection speeds with full gig ethernet!
Is this new version compatible with my network?
We've made Circle Home Plus to be compatible with as many networks as possible. We've also moved to an ethernet-first setup process, so things should work even better with a larger number of routers. Check out this link for network requirements and this one for known compatibility issues.
Can I use my old box with this new app?
Circle Home Plus is an entirely new product, so you won't be able to use your old Circle Home hardware with the new Circle Parental Controls app or features. The new features available with Circle Home Plus are not included in the Circle 1st generation.
Does Circle Home Plus require a subscription?
When you buy Circle Home Plus from a retailer like Amazon, Best Buy, etc. you get our Circle membership included for a full year. Membership gets you benefits like full use of the Circle Home Plus suite of features. After that year you can decide if the membership is worth it for you. If you choose not to renew, you'll still be able to use Filter, Usage, and History for as long as you'd like with your family's devices.
Will Circle 1st generation still get updates?
Small updates will still be made to the Circle 1st generation product. Eventually, the product will no longer be supported for updates.