If you're thinking about buying Circle Home Plus and you have previous experience using our Circle with Disney product, we're here to help you get set up!
How can I move my family's Profiles to Circle Home Plus?
Since Circle Home Plus is a brand new product, you won't be able to back up and restore your Profiles from Circle with Disney. Instead, the app will guide you through the process of creating new Profiles and making sure your family members' devices are managed appropriately. We've made a number of improvements to help make the process easy from beginning to end!
How do I cancel my old subscription?
Before you move over to Circle Home Plus, make sure you cancel any running subscriptions to Circle Go or NETGEAR Premium. You can get help managing your Circle subscriptions here.
What should I do with my old box?
Done using your old Circle with Disney device? Make sure you've factory reset it to remove any personal data from the device. Afterwards, you'll be ready to give it to a friend or family member, or recycle it using your local electronics recycler.
What's new with Circle Home Plus?
With the release of Circle Home Plus, we've included a ton of improvements. Included in your membership is mobile management for all your families iOS and Android devices across all networks. As well, we've included a new feature for Location tracking, so you can keep track of your family's Android or iOS devices. Your account is now stored safe in the cloud for easy access and secure login. As well, the new Circle Home Plus hardware has been totally upgraded: the case is more secure and now has faster connection speeds with full gig ethernet!
Is this new version compatible with my network?
We made Circle Home Plus to be compatible with as many networks as possible. We've also moved to an ethernet-first setup process, so things should work even better with a larger number of routers. Check out this link for network requirements and this one for known compatibility issues.
Can I use my old box with this new app?
Since we've entirely updated the product, you won't be able to use your old Circle with Disney hardware with the new Circle App or features. The new features available with Circle Home Plus are not included in the Circle with Disney product.
Does Circle Home Plus require a subscription?
When you buy Circle Home Plus from a retailer like Amazon, Best Buy, etc. you get our Circle membership bundled for a full year. Membership gets you benefits like full use of the Circle Home Plus feature suite. After that year you can decide if the membership is worth it for you, and you'll be able to use Filter, Usage, and History for as long as you'd like with your family's devices.
Will Circle with Disney still get updates?
Small updates will still be made to the Circle with Disney product. Eventually, the product will no longer be supported for updates.