On December 31, 2020, the MyCircle app (the app you download on your child's device) and Circle Go (mobile device management for the Circle 1st generation app) will be officially discontinued. This shutdown does not affect *other* Circle products than the MyCircle app and Circle Go.
At that time, all supporting services for the MyCircle app and Circle Go will end. This includes the following:
- Circle Go VPN servers will be decommissioned
- Circle Go account services will be decommissioned
- The MyCircle mobile app for iOS and Android will be made unavailable for new downloads
Please note: This announcement does NOT apply to our latest product, Circle Parental Controls, or to Circle 1st generation services (Circle with Disney device, Circle on NETGEAR).
Still need to manage your family's mobile devices away from home?
The ability to manage your family’s mobile devices outside your home Wi-Fi network is included as one of the features in our latest products. Learn more about the new Circle Parental Controls app and Circle Home Plus device, which also includes a Location lookup feature and faster network connection. Circle Go for 1st generation Circle accounts and its related apps will no longer be available.
Frequently Asked Questions
Will I still be able to use my Circle 1st Generation device after December 31, 2020?
Absolutely! You'll still be able to monitor all devices connected to your home network using the Circle device and your Circle 1st generation app. Support for these is not ending. The only change here is you will not be able to install the MyCircle app on your kid's devices to load the Circle kid dashboard (show their profile information) or to install Circle Go (mobile management).
What's the difference between the MyCircle app and my Circle 1st Generation app?
The MyCircle app is our kid app for the 1st generation product. It allows kids to view their dashboard and install Circle Go MDM/VPN management on their device. This will be removed from the App and Play Stores and keep new downloads from occurring.
The Circle 1st generation app is our parent app that you use to manage the account and your Circle with Disney device or Circle on NETGEAR. This app will remain available for downloads/installs and use.
Is the MyCircle app or Circle Go still supported?
The Circle Go mobile management service is no longer a supported product. Circle will not be making any further updates to the Circle Go service unless deemed necessary for security reasons. On December 31, 2020 all Circle Go services will be decommissioned. As well, the MyCircle app will be pulled from the Apple App Store and Google Play Store and no longer available for new downloads.
Will Circle Go services continue to operate after this change?
No, all Circle Go services will end on December 31, 2020. In addition, the MyCircle app will be unavailable for new downloads.
Will the MyCircle app still be available for use?
Starting December 31, 2020 the MyCircle app will no longer be available for new downloads. If the app is installed on your devices already that will remain. The app should still load and display your Kid Dashboard information for the assigned profile.
Can I use the Circle Parental Controls app with my 1st generation device?
No, the Circle Parental Controls app is NOT compatible with Circle Home ("Circle with Disney") devices or 1st generation Circle on NETGEAR accounts. The Circle Parental Controls app works with our newest product, Circle Home Plus, to manage devices on your home Wi-Fi network. Learn more at meetcircle.com
Will any other Circle services be impacted by this product change?
No other Circle services will be impacted by this change. Your Circle 1st generation app, Circle device, or Circle on NETGEAR enabled router will be unaffected. As well, our newest product Circle Parental Controls and Circle Home Plus is not impacted by this change.
How do I cancel my existing Circle Go subscription?
You can find details about managing your subscription in this article: How Do I Manage My Subscription.