Wondering about how your Platform settings and Category setting work together? We're happy to help!
Each Platform in Circle belongs to a corresponding Category. (For example, Facebook belongs to the Social Media Category.) A Platform can be set to Allowed, Not Allowed, or Unmanaged. A Category can also be set to these Filter settings. This article explains what happens when these settings are in conflict, and which will win out.
Platform Filters Take Priority
The Platform Filter settings you set (Allowed, Not Allowed, Unmanaged) always take priority over a Category setting. For an example, see below:
If the Category Filter and Platform Filter conflict, the Platform Filter will win.
For example, let's say you've set the Videos Category to Not Allowed, and YouTube is set as Allowed. The YouTube setting will take priority here and is "Allowed," while all other sites and apps in the Videos Category will be blocked.
Why Do Platforms Take Priority?
Platform Filters are designed to be more granular, while Category Filters cast a wide net. You might want to block Social Media in general, for example, but allow Facebook. The more granular Platforms are the ones that win out if there is a disagreement.
Hidden Platforms and Categories
There is a slight twist when it comes to the topic of Hidden Platforms like Fortnite, Xbox Live, Skype, and Spotify. When it comes to these Hidden Platforms, they do not exist as separate from Categories until they are added to the Profile from History or Usage. You can read about adding a Hidden Platform to the Filter screen here.
In the example above, Spotify will not be accessible, as it is categorized as a Music site. However, if the steps are followed in this linked article to add Spotify as a Hidden Platform, and it is set as Allowed after adding it to the Profile from History or Usage, it will be accessible and will function normally.