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  2. Troubleshooting common Circle issues
  3. Networking and compatibility help

Known issues with the Hitron CODA-4582

The Circle team is currently aware of some issues while using the Circle device with the Hitron CODA-4582 router. 

The problem: Unreliable network behavior when Circle is connect to the router via Ethernet

When the Circle device is connected over Ethernet to the Hitron CODA-4582, any devices assigned to a profile with a Filter level of anything other than a “None” filter will be unable to access the Internet. In addition, "Unknown" devices may appear in the device list. We recommend that these be set to "Unmanaged". 

How can I resolve this?

If you're experiencing the issues with the Hitron CODA-4582 router describe above, we recommend the following:

  1. Unplug the Ethernet cord from Circle and leave the Circle device connected wirelessly to your network.
  2. Keep Circle within 3-5 feet of your router for the best connection.
  3. We recommend disabling the 5GHz band for best success managing all your devices.
  4. Finally, make sure to assign any devices you do not recognize to the Unmanaged Devices group. Learn more about reassigning devices.

Still need help?

If you've walked through the above and are still having issues, you may need to factory reset your Circle and set it up again. You can reset Circle via the Circle app under Menu >> Manage. Afterwards, make sure your Ethernet cord is unplugged, then set up the Circle device again by following the in-app prompts and this guide.

Other possible workarounds

Enabling Compatibility Mode for Circle may resolve some of the above issues. Read more about Compatibility Mode. 

Please note: Compatibility Mode is not available on the Circle 1st generation app or Circle with Disney devices.
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