You may choose to reset your Circle Home Plus to factory defaults as a troubleshooting step to address an issue you see while managing devices on your home Wi-Fi.
Performing a factory reset on Circle Home Plus will remove all Wi-Fi devices from your device list. Since everything else is stored in the cloud, your Profile configurations, mobile devices, and Circle account information will be unaffected by a factory reset of Circle Home Plus.
There are two ways to Factory Reset Circle Home Plus.
Factory Reset via the App
- Open the Circle App.
- Open the sidebar menu, either by swiping in from the left side of the screen or tapping the 'hamburger' (three lines) icon.
- Tap Settings.
- Scroll to the bottom of this screen and tap Remove Circle Home Plus.
This will remove Circle Home Plus from your network as well as any managed Wi-Fi devices and will reset Circle Home Plus to factory defaults.
Manual Factory Reset
If Circle Home Plus requires a factory reset but it is not currently paired to a network or it is not recognized in the Circle App, it will need to be reset manually.
To factory reset manually:
- Press and hold the power button for 5 seconds.
- After you have held the button for 5 seconds, release and immediately press the button for another 5 seconds.
- Then, press the button once (just a quick "click").
Circle Home Plus should begin resetting, indicated by a fast-blinking light. Once the reset process is complete, Circle Home Plus will reboot. When the light starts consistently blinking slowly, Circle Home Plus is ready to be paired to a Wi-Fi network.
In summary, the process should look something like this: Press & Hold 5 seconds > Press & Hold 5 seconds > Tap Once. If you find that Circle Home Plus has not reset, please try the steps again and ensure that as little time as possible passes between letting go of the power button and holding it down again.
If you're still experiencing some trouble, here's a video that might be helpful:
In either case, if Circle Home Plus is reset, either via the app or manually, you'll receive a push notification from the Circle App on your phone.