PLEASE NOTE: The Circle Support team here does NOT support the Circle on NETGEAR product. We created these resources to help you get started, but if you need some assistance, please contact the Circle on NETGEAR support team using the info in this article.
NOTE: This article is specifically about setting up Circle on a supported NETGEAR router. For setting up our legacy Circle Home device (our little white box), check out our setup article here! The latest Circle Parental Control software is not embedded on any NETGEAR routers currently. Learn about Circle and Circle Home Plus at meetcircle.com
NOTE: This article is specifically about setting up Circle on a supported NETGEAR router. For setting up our legacy Circle Home device (our little white box), check out our setup article here! The latest Circle Parental Control software is not embedded on any NETGEAR routers currently. Learn about Circle and Circle Home Plus at meetcircle.com
Have a new router or need to move your Circle on NETGEAR subscription for some reason? We can help!
Apple Subscriptions
In cases where a Circle on NETGEAR subscription was made via an Apple in-app purchase, the subscription can be restored to the new router in the following way:
- Setup your router, and the Circle on NETGEAR using the Circle app on an iOS device
- Then, make sure you are signed into the Apple ID on that same iOS device with the associated subscription.
- Open the Circle app and go to the subscription section for Circle on NETGEAR (from the home screen tap the Gift icon).
- Finally, above the option to “Start 1-month trial,” tap “Restore Purchase” which should move the subscription over to your new device.
Using the annual option or the above didn't work?
Instead of tapping "Restore Purchase", work through the following:
- Cancel renewal of the premium subscription under your App Store account.
- Open the Circle app and when asked to start the premium features tap to start the same subscription level (monthly or annual) that was on your account.
- You will not be charged again and the receipt on your device will be reuploaded at that time allowing the premium features to work.
Google Subscriptions
For Circle on NETGEAR subscriptions made via an Android in-app purchase, the process is a bit different. Follow these steps in order:
- Cancel renewal for the subscription in your Google Play account.
- Uninstall the Circle app from your Android device and reinstall a fresh version.
- Setup your router, and the Circle on NETGEAR using the Circle app on your Android device,
- Open the Circle app and when asked to start the premium features tap to start the same subscription level (monthly or annual) that was on your account.
- You will not be charged again and the receipt on your device will be reuploaded at that time allowing the premium features to work.