Are you seeing a number of devices in the Circle app that you don't recognize? We can help!
What's this device?
Circle grabs the name of a device in a number of ways, but sometimes that name is less than helpful. You might have a number of Android, Apple, Microsoft, or other unknown devices that appear when you first set up Circle Home Plus. When a device's name isn't clear, Circle will display the hostname set by the manufacturer. Any device that appears in your device's list is connected to your network and you can use its MAC address to determine which device it is. Check out this article for more info on figuring out what device is what.
I'm still not sure what this is...
Still don't know what a device is? Try rebooting your Circle, router, and closing the Circle app. This can help resolve those names for you. For some devices waiting 24 hours and then checking again can help. That gives Circle time to sniff your network a little more for what's called a "hostname".
How do I remove this?
If you don't think a device is on your home network any longer, you can remove it from Circle. Open the device's settings, then tap "Remove from Circle". If the device is still connected to your network it will reappear the next time it connects to the Internet. That means it is connected to your router via Ethernet or has been connected using your WiFi password.
If you're thinking a device you're seeing in Circle might be part of your network we recommend setting it to "Unmanaged". This happens by default for the Circle product. Making an unknown device unmanaged will make sure it's able to do its job on the network without interference. Don't worry, your other devices will still be managed the same.
To set a device to "Unmanaged":
- Open the Circle app.
- Open the Devices list in the top right.
- Tap the device's name to open its settings.
- Tap "Assigned to..."
- Tap the box next to "Unmanaged".