Getting help for Circle embedded on your NETGEAR router
Circle's internal customer support team is not trained to support Circle on NETGEAR and does not have access to the necessary troubleshooting for router-specific issues. Please contact NETGEAR support for assistance. Learn how to contact Circle on NETGEAR Support.
Getting help for Circle Home or Circle Parental Controls
For the quickest resolution of your issue or answers to almost any question you have, make sure to search in our help resources here. Click or tap on the magnifying glass on the top right of the Support site to search for an answer to your question. See here for frequently asked questions about Circle.
Support Hours
Chat Support:
- Monday - Friday: 7am - 7pm (Pacific Time)
- Saturday -Sunday: 8am - 4pm (Pacific Time)
Phone Support:
- Monday - Friday: 10am - 7pm (Pacific Time)
- Saturday -Sunday: 8am - 4pm (Pacific Time)
Live chat, phone, and email support
To chat, call, or email with a representative from the Circle team:
- Click the message icon at the bottom right-hand of your screen.
- Type out your question or issue in the box provided.
- If the responses in the window do not answer your question, let us know, and you'll find options to contact us via email, phone, or chat.
Common Circle Help Articles
Account and Subscription Management
- Manage Your Circle Subscription
- Sign-up, Login, QR Code Issues
- Circle & Circle Home Plus: Basic and Premium Subscription
Setup
- Circle Parental Controls Quick Start Guide
- Identifying and Assigning Devices with Circle
- Setting up the Circle Parental Controls "Kid app"
- Can't Connect to Circle's Hotspot
Profile and Filter Setup
- Filter Popular Apps, Websites, or Categories
- Identifying and Assigning Devices with Circle
- What Does the Unmanaged Filter Setting Do?
- Using Custom Website Filters
- Using Google Classrooms, Drive, or Hangouts/Meet with Circle
Troubleshooting
Networking
- Addressing Internet Slowdown
- Pairing Circle to a Different Network
- Advanced Network Configurations & Unsupported Network Setups
Looking for another Circle contact?
If you're a journalist, want to work with our marketing team, start a business partnership, or for HR and accounting related contact options, check out this page.