Need to talk with a Circle agent for support? We'd love to help!
There are contact options for Circle on NETGEAR and Circle Parental Controls detailed in this article. See below for each. Please note: the contact options for Circle on NETGEAR support are somewhat different than the options for Circle Parental Controls.
Want to learn more about Circle Parental Controls? Visit our website!
Support Forum: Visit the NETGEAR support forum for Circle assistance
Phone: Contact Circle on NETGEAR support using this guide.
NETGEAR Support: Visit NETGEAR Support's website.
Missing your premium features? See the help article here. Need help with a passcode? See here.
Support Hours
- Monday - Friday: 7am - 7pm Pacific Time
- Saturday -Sunday: 8am - 4pm Pacific Time
- Subscription management - see help for managing subscriptions here
- Return or warranty inquiries - see our returns / warranty policy
Live Chat & Email Support
To chat or email with a representative click the message icon at the bottom right-hand of your screen. You can search for your help item or question there. If the responses in the window do not answer your question let us know there and you'll find options to contact us via email or chat. Note: live chat is only available during our support hours listed above.
Currently, our team is not taking inbound calls or setting up outbound calls and we do not have a publicly available phone number. We're still here to deliver quality customer service over chat and email.
Common Circle Help Articles
Account and Subscription Management
- Manage Your Circle Subscription
- Sign-up, Login, QR Code Issues
- Circle & Circle Home Plus: Basic and Premium Membership
Setup
- Circle Parental Controls Quick Start Guide
- Identifying and Assigning Devices with Circle
- Setting up the Circle Parental Controls "Kid app"
- Can't Connect to Circle's Hotspot
Profile and Filter Setup
- Filter Popular Apps, Websites, or Categories
- Identifying and Assigning Devices with Circle
- What Does the Unmanaged Filter Setting Do?
- Using Custom Website Filters
- Using Google Classrooms, Drive, or Hangouts/Meet with Circle
Troubleshooting
Networking
- Addressing Internet Slowdown
- Pairing Circle to a Different Network
- Advanced Network Configurations & Unsupported Network Setups
Looking for another Circle contact?
If you're a journalist, want to work with our marketing team, start a business partnership, or for HR and accounting related contact options, check out this page.