Rarely, the Circle app might indicate your Circle Home Plus is offline. If this happens, often there has been a miscommunication between the Circle app, Circle Home Plus device, and our servers which is causing the problem.
Here are some steps to work through:
- Reboot the Circle device. Turning the Circle device OFF and then ON again can help to get you back into the Circle app properly. You can do so by holding down on the Circle device on the back of the device for 10 seconds.
- Reboot your router. At times, the communication between the Circle device and the Circle app breaks down at the router. Rebooting (i.e., restarting) the router can help to resolve this issue.
- Force close the Circle app and reopen. Different phones do this in different ways but a quick search online can help.
- Ensure nothing changed with your network. Changing your Wi-Fi network name or password will cause the Wi-Fi pairing between your network and the Circle device to break. You can tell this occurred if the Circle unit is powered on but blinking.
You will need to go back through the pairing process for Circle Home Plus again. To do so, open the Circle app >> Menu >> Settings >> and tap "Remove Circle Home Plus". As well, you will need to reset the Circle Home Plus manually by following this guide. After doing so, wait a minute and then open the menu again and tap "Set up Circle Home Plus" to proceed through pairing again. Moving the Circle device away from the router will also bring down its pairing. Make sure the Circle device is 3-5 feet near the router.
- Check the light on the back of Circle device. If it's blinking, you may need to pair your Circle device again, so proceed through pairing again as detailed above. If it is solid, there was likely a misfire of the app. Close the Circle app and relaunch it. If the issue continues you can reset Circle, remove it from under Menu >> Settings, and then set up again.
- Use the Ethernet cable. Connecting your Circle device to your router with the Ethernet cable provided can help to strengthen the communication between the Circle app and Circle device. Your Circle device's Ethernet port is located beneath the flap on the back of the device below where it plugs into power.