Did you know that the Circle device comes with a backup battery to make sure your kiddos can't just unplug it and disable its features? Well it does!
The battery does work for around an hour or two and is only meant to be used as a backup. We recommend that Circle remain plugged in at all times.
If Circle does get unplugged, you will be notified via the app. All you need to do is plug the Circle back in, which will allow the battery to recharge. If you're plugged in and the battery isn't charging, try another cord. Anything that fits the port will work! The same goes for the USB charging base. If yours is acting up, you can try another one. Of course, always feel free to reach out to us in this case and we'd be glad to help. You can contact us using the buttons at the bottom of this page.