How can I contact support?
You can reach Circle support by emailing firstname.lastname@example.org or calling 1-855-498-7879
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What’s the difference between the Circle with Disney app and the Circle Smart Parental Controls app?
The Circle Smart Parental Controls app works with the Circle Home Plus device while the Circle with Disney app works with the Circle with Disney device and NETGEAR routers.
The new product solution enables online screen time management both inside and outside the home, making it the most comprehensive solution on the market. To use the latest Circle features, make sure you download the Circle Smart Parental Controls app here.
What’s the difference between Circle with Disney and Circle Home Plus?
Circle Home Plus uses an optimized cloud-based architecture to deliver a more consistent and reliable experience to our end users. The new Circle Home Plus solution is more secure and more flexible. The Circle Home Plus device offers a faster network connection thanks to a 1Gb Ethernet port. The new Circle App extends the same online screen time management functionality at home to outside data and Wi-Fi, regardless of the network. For those looking to manage only mobile devices, the Circle: Smart Parental Controls app is also offered as a standalone solution.
What’s the difference between just using the Circle app or getting Circle Home Plus?
The Circle app lets you manage content and time online for your family’s iOS and Android devices. Circle Home Plus hardware enables you to manage all the devices on your home Wi-Fi as well.
How much does Circle cost?
Circle Home Plus solution is $129 and includes 12 months of premium features. A premium membership to Circle is $9.99 per month after a free 1-month trial.
What is the difference between the premium and basic features?
When you sign up for a Circle membership with a 1-month free trial, you get access to every Circle feature. Pause, Time Limits, Bedtime, Rewards, Location, and OffTime are premium features only available with a Circle membership, while Filter, Usage, and History are available for free as basic features.
What does Circle do with my data?
We take user privacy very seriously and do not share your information with anyone. Read more about what Circle does with your data here.
Is my router compatible with Circle Home Plus?
Circle is compatible with most routers on the market today. Here’s a list of the routers we have tested for compatibility. Keep in mind that if yours isn't on the list that just means we haven't tested it yet. That doesn't mean it is incompatible!
How can I use Circle for my family’s shared devices?
The most common solution for managing shared family devices is to create a Profile just for shared devices. If you have Circle Home Plus, the Home Profile is a great option. Read more here about [shared devices].
Is Circle available in my country?
Circle is available in the US starting 4/10/2019 and in Canada coming in May 2019. Further international availability will be announced soon.
What can I do if Circle is slowing down my internet?
Whether you’re using the Circle VPN on an iOS or Android device or managing devices with Circle Home Plus, you shouldn’t experience any noticeable network slowdown. If you’d like some extra troubleshooting, check out this link.
How can I manage phones and tablets on cellular data?
Circle is a comprehensive solution. You can manage iOS and Android devices on any network. Download the Circle Smart Control App on your family’s devices to get started.
I just want to manage mobile devices. Can I do that with Circle?
Yes. You can use the Circle app to manage devices with all premium features free for 30 days. Afterwards you will be moved to a $9.99 a month membership.
Circle Home Plus - What’s New
The more secure and more flexible Circle Home Plus uses an optimized cloud-based solution to deliver a more consistent and reliable experience. It’s also a faster network connection thanks to a 1Gb Ethernet port and has a 40% faster CPU.
The new Circle App extends the same online screen time management functionality you get at home to mobile devices outside your home that use data and Wi-Fi.
Circle Home Plus includes a one-year subscription to the Circle App, including basic and premium features, plus coverage everywhere, which was not standard for Circle with Disney.
Current Circle with Disney Users
Can I use my existing Circle with Disney account?
All customers will be required to set up fresh account profiles in the new Circle App. Circle is not able to transfer history or existing profiles and settings from the Circle with Disney system.
What if I currently subscribe to Circle Go?
Customers using the Circle Go app will need to install the new Circle Smart Parental Controls app and follow the setup process. If you are currently using Circle Go, you will need to cancel that subscription in the App Store.
Can I upgrade my current Circle with Disney device?
It is not possible to upgrade the Circle with Disney hardware alone.