Some routers are capable of combining the 2.4GHz and 5GHz bands and creating one SSID for your WiFi network. Typically, the Circle device works great with this type of configuration.
Setting up the Circle device with mixed networks
If your router combines the 2.4GHz network and 5GHz network and you're having issues pairing your Circle device with it, you may need to separate the bands temporarily during setup. After Circle is set up, you can combine them back together.
In this case, we recommend also plugging in your Circle device via Ethernet after you're set up. Refer to your router's manual for how to separate and recombine these bands.
If your Circle device isn't tracking usage on devices when they're connected to the 5GHz band, you may be seeing an incompatibility between your router and the Circle device. Check out our router compatibility list to see if there is a known issue with the Circle device and your router's chipset.
If you're concerned that something is wrong when using the 5GHz band on your router, contact our support team using the information at the bottom of this page.
For more about advanced network setups and unsupported network configurations with the Circle device, check out this help article.