There may be a time when you will not be able to find one of your devices in the Circle app's device list. If you do not see one of your devices in the list, use the instructions below to get back on track.
If devices are not showing up in the Circle app:
- Refresh the device list.
From the home screen in the Circle app, tap the devices icon at the top right to open the device list. Then, drag your finger down the list to pull it down and refresh the list. Once it's refreshed, check to see if the device is now visible in the device list.
- Make sure your Circle device is fully setup.
You can learn how to set up Circle Home Plus here. Keep in mind that you'll need to set up Circle Home Plus for it to find your at-home devices that don't have the kid app installed on them. If your Circle Home Plus was recently set up wait a couple of minutes and then re-open the Circle app and see if your devices appears in the list.
- Connect your device to your home Wi-Fi.
Because the Circle device manages online connection and activity, it will only see devices that are connected to the Internet using the Wi-Fi that your Circle device is paired with. Make sure your device is connected to your home Wi-Fi network, and then refresh the device list after that.
- Go to http://dashboard.meetcircle-blue.com
Grab the device that is not showing up in your device list and go to http://dashboard.meetcircle-blue.com on a web browser (like Safari, Internet Explorer, Chrome, etc.) while that device is connected to the home Wi-Fi. The dashboard ought to display the device name that the Circle device knows to call that device, and it may be that its name is different than you expected it to be. Keep in mind that for any device to load this dashboard it will need to be assigned to a profile with a filter level other than "None". For identifying devices we recommend setting up a new profile and assigning them to that and then loading the dashboard.
- Check on your network's compatibility.
In some cases, the Circle device will not see devices on the network when they are connecting through an extender or a second router. Click here to check the compatibility of your router or extenders. Additionally, it may be that you have your network setup with multiple subnets or VLANs. The Circle device only manages one of these at a time, so you may need to reconfigure things in order for the Circle device to be able to see the devices you want to be managed.
- Reboot the device, Circle, your router, and your device with the Circle app.
Often a reboot (power it off and on again) of your system can help get a device back online. This will force the device to reconnect to your network and grab a new spot in your network list. Rebooting your Circle and the device you use to make changes to it can also help make sure everything is working as intended. After the reboot wait about 15 minutes and then see if the device appears now. Remember: a reboot of your Circle or network will take them offline for a couple of minutes. Give each some time to come back online before trying to get online or connect.
Use these links to find more help with finding your devices: