Circle device returns and replacement policy
We want to ensure that every Circle device out there is a useful addition to the home. Currently, Circle comes with a 30-day "no questions asked" return policy for any Circle device purchased through meetcircle.com.
Circle devices purchased through any other retail channel are subject to the return policies for that retailer.
The Circle device has a limited one year manufacturer warranty if purchased from our website or an authorized retailer (see meetcircle.com for a list). In the event that you have purchased a defective Circle device, we want to help you get a new, properly functioning one quickly: 1. Contact your original retailer to learn about replacement within their return period. 2. If purchased from MeetCircle.com or outside your retailer's return period but within Circle's 1 year manufacturer warranty reach out to us. To initiate the replacement process, contact our support team at firstname.lastname@example.org.
To return your Circle device
If you are within the return period and wish to initiate the return of any Circle device purchased through the Circle website (meetcircle.com), please contact our support team via email@example.com.
To initiate the return of any Circle device purchased through a retailer other than Circle, please contact that retailer for information regarding how to return your device. All Circle device returns must be processed through the retailer through which the Circle device was originally purchased. The Circle Media Inc. support team will not be able to process a refund for any device purchased through a retailer other than Circle Media Inc.
Updating an order
If you're looking for an update on your order from our website (meetcircle.com), check the email you used for the purchase. Any tracking information will be sent to that email address. Didn't receive an email? Make sure to check your spam/junk folder. Still not seeing anything? Reach out to our team using firstname.lastname@example.org.
Frequently asked questions
- What does the support team need for my return? Contact us at email@example.com with your proof of purchase, home address, and return reason and we are glad to assess your request.
- I don't have the Circle packaging or cords that came with it, will that affect my return? Generally we will accept a return without these items but make sure to let us know what is missing during your return request.
- How do I replace my Circle device if I believe it to be broken? Send over your proof of purchase, home address, and details about what's going on with your device to firstname.lastname@example.org. Our team is glad to help with that issue or process a replacement if applicable.
- I'm outside the United States or Canada. Will this affect my return or replacement? Contact our support team using the above email with more details and we will do our best to assist you!