In light of COVID-19, Circle is extending our return policy to 45 days for purchases made from March 1 to April 15 to account for potential shipping delays and to ensure that Circle is a great fit for your family.
Circle device return and replacement policy
We want to ensure that every Circle device out there is a useful addition to the home. Currently, Circle comes with a 30-day "no questions asked" return policy for any Circle device purchased through meetcircle.com.
Additionally, the Circle device has a limited one (1) year manufacturer warranty. In the event that you have purchased a defective Circle device, we want to help you get a new, properly functioning one quickly, and are happy to get a replacement for you. To initiate the replacement process, please contact our support team via the links below.
Circle devices purchased through any other retail channel are subject to the return policies for that retailer.
To return your Circle device
If you are within the return period and wish to initiate the return of any Circle device purchased through the Circle Media Inc. website (meetcircle.com), please contact our support team via firstname.lastname@example.org with your name, order number (from your order confirmation email) and anything you are willing to share about what is prompting your return. We are eager to learn from your experience and welcome any feedback you have to offer!
To initiate the return of any Circle device purchased through a retailer other than Circle Media Inc., please contact that retailer for information regarding how to return your device. All Circle device returns must be processed through the retailer through which the Circle device was originally purchased. The Circle Media Inc. support team will not be able to process a refund for any device purchased through a retailer other than Circle Media Inc.
Updating an order
If you're looking for an update on your order from our website (meetcircle.com), check the email you used for the purchase. Any tracking information will be sent to that email address. Didn't receive an email? Make sure to check your spam/junk folder. Still not seeing anything? Reach out to our team using our contact info. You can get that by clicking on the "Need More Help" buttons below.
Frequently asked questions
- What does the support team need for my return? Contact us using the buttons below with your proof of purchase, home address, and return reason and we are glad to assess your request.
- I don't have the Circle packaging or cords that came with it, will that affect my return? Generally we will accept a return without these items but make sure to let us know what is missing during your return request.
- How do I replace my Circle device if I believe it to be broken? Send over your proof of purchase, home address, and details about what's going on with your device using the buttons below. Our team is glad to help with that issue or process a replacement if applicable.
- I'm outside the United States or Canada. Will this affect my return or replacement? Contact our support team using the buttons below with more details and we will do our best to assist you!