Circle device return and replacement policy
We want to ensure that every Circle device out there is a useful addition to the home. Currently, Circle comes with a 30-day "no questions asked" return policy for any Circle device purchased through meetcircle.com. Additionally, the Circle device has a limited one (1) year manufacturer warranty. In the event that you have purchased a defective Circle device, we want to help you get a new, properly functioning one quickly, and are happy to get a replacement for you. To initiate the replacement process, please contact our support team via the links below.
Note: Only Circle devices purchased through the Circle Media Inc. website come with a 30-day "no questions asked" return policy. Circle devices purchased through any other retail channel are subject to the return policies for that retailer. Circle cannot guarantee a 30-day "no questions asked" return policy for any Circle device purchased outside of the Circle Media Inc. site.
To return your Circle device
If you are within the return period and wish to initiate the return of any Circle device purchased through the Circle Media Inc. website (meetcircle.com), please contact our support team via firstname.lastname@example.org with your name, order number (from your order confirmation email) and anything you are willing to share about what is prompting your return. We are eager to learn from your experience and welcome any feedback you have to offer!
To initiate the return of any Circle device purchased through a retailer other than Circle Media Inc., please contact that retailer for information regarding how to return your device. All Circle device returns must be processed through the retailer through which the Circle device was originally purchased. The Circle Media Inc. support team will not be able to process a refund for any device purchased through a retailer other than Circle Media Inc.
Updating an Order
If you're looking for an update on your order from our website (meetcircle.com), check the email you used for the purchase. Any tracking information will be sent to that email address. Didn't receive an email? Make sure to check your spam/junk folder. Still not seeing anything? Reach out to our team using our contact info. You can get that by clicking on the "Need More Help" buttons below.