Many people will download the Circle Parental Controls app and subscribe to the Circle Membership via an in-app purchase. Afterwards, they may want to change their subscription to a Circle Home Plus bundled Membership in order to cover the entire home. We strongly recommend changing your subscription at this point.
If that is true of you, there are two options:
- You are welcome to purchase Circle Home Plus via the link in the app and continue with your in-app purchase.
- Or, may just want to end the membership you purchased in-app and purchase a Circle Home Plus retail bundle which comes with a 1-year membership.
If you'd like to take option #2 above, please follow the steps below.
Step 1: Cancel the Membership you Purchased In-App
First, we need to cancel the membership you purchased in the Circle app. The steps will differ slightly depending on whether you subscribed via the iOS app or the Android app.
To cancel in iOS
- On your iOS device, open the Settings app and select iTunes & App Store.
- Tap your Apple ID at the top of the screen.
- Tap View Apple ID.
- Enter your password if requested.
- Tap Subscriptions and select your Circle Parental Controls subscription.
- Tap Cancel Subscription.
To cancel in Android
- On your Android device, open the Google Play Store app. Make sure that you’re signed in to the correct Google Account.
- Tap the menu icon in the upper left corner of the screen and select Subscriptions.
- Select the your Circle Parental Controls subscription and tap Cancel subscription.
- Follow the instructions in-app.
Once your membership purchased in-app is canceled, it's time to activate the one that came with your Circle Home Plus bundle.
Step 2: Start your Circle Home Plus Bundle Membership
Once you've received your Circle Home Plus bundle and canceled the membership you purchased in-app, it's time to start your new 1-year membership.
- Remove the Circle Home Plus from its packaging.
- In the Circle app, open the sidebar and tap Setup Circle Home Plus.
- Tap Continue.
- Scan the black QR code on the bottom of bundled Circle Home Plus.
- Tap Continue.
At this point, you will receive a notification that your 1-year membership has been activated. Follow the instructions to pair Circle Home Plus to your network.
Enjoy the benefits of Circle Home Plus and your 1-year membership!
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