Due to security updates featured in iOS 14 and Android 10 or above, devices detected by Circle Home Plus may appear as "Unknown device" in the Circle device list.
Note: devices below iOS 14 and Android 10 do not include these features.
Why is this occurring?
Android 10 devices and iOS 14 devices (or versions above that) include a feature to use randomized MAC addresses when a device connects to a network. For both operating systems this feature is enabled by default. Since Circle uses MAC addresses to track devices this could lead to new "Unknown devices" appearing in your device list.
How do I address this?
First, we recommend that you install the Circle Parental Controls app on any Android or iOS devices and configure those devices as "kid devices" so they can be easily identified and managed. This will manage the device whether inside or outside your home, and even if random MAC addresses are enabled.
If you don't want to install the Circle kid app on an Android or iOS device, you can disable random MAC addresses on the device itself. Remember that kids can change this feature as well.
These random MAC / private MAC features are not available for versions below iOS 14 or Android 10, so make sure to check your device for version info before proceeding on the below.
Disabling Android's Randomized MAC Address Feature
To disable random MAC addresses:
- Open the Android Settings app.
- Tap Network & Internet.
- Tap Wi-Fi.
- Tap the gear icon associated with the wireless connection to be configured.
- Tap Advanced.
- Tap Privacy.
- Tap Use Device MAC.
Disabling iOS's Private Address Feature
- Open the iOS Settings app.
- Tap on Wi-Fi.
- Tap the "i" next to the Wi-Fi you'd like to manage the connection for.
- Tap the "Private Address" toggle to disable it in the off position.
Need more help identifying devices? Check out this article.