Due to a security update from Android, any Android 10 device detected by Circle Home Plus may appear as "Unknown device" in the Circle device list.
Why is this occurring?
Android version 10 recently updated and enabled a new feature to use randomized MAC addresses when a device connects to a network. For Android 10 devices this feature is now enabled by default. Since Circle uses MAC addresses to track devices this could lead to new "Unknown devices" appearing in your device list.
How do I address this?
First, we recommend that you install the Circle Parental Controls app on any Android 10 devices and configure those devices as "kid devices" so they can be easily identified and managed. This will manage the device whether inside or outside your home, and even if random MAC addresses are enabled.
If you don't want to install the Circle kid app on an Android 10 device, you can disable random MAC addresses on the device itself. Remember that kids can change this feature as well. To disable random MAC addresses:
- Open the Android Settings app.
- Tap Network & Internet.
- Tap Wi-Fi.
- Tap the gear icon associated with the wireless connection to be configured.
- Tap Advanced.
- Tap Privacy.
- Tap Use Device MAC.