Due to a security update from Android, any Android 10 device detected by Circle home Plus may appear as "Unknown device".
We recommend you install the Circle kid app on those devices so they can be easily identified and managed.
Why is this occurring?
Android version 10 recently updated and enabled a new feature to use randomized MAC addresses when a device connects to a network. For Android 10 devices this feature is now enabled by default. Since Circle uses MAC addresses to track devices this could lead to new "Unknown devices" appearing in your device list.
How do I stop this?
You can make sure all your Android 10 devices are managed with Circle by installing the kid app. This will manage the device whether inside or outside your home, and even if random MAC addresses are enabled.
If you don't want to install the kid app you can disable random MAC addresses on the device itself, but keep in mind your kiddo's can change this feature as well.
To disable random MAC addresses:
- Open the Settings app.
- Tap Network & Internet.
- Tap Wi-Fi.
- Tap the gear icon associated with the wireless connection to be configured.
- Tap Advanced.
- Tap Privacy.
- Tap Use Device MAC.