You may need to change the Wi-Fi password after getting Circle Home Plus set up on your network. If your Circle Home Plus is paired over Wi-Fi or is using Wi-Fi backup, you'll need to update that in the Circle app. You can do so either before or after changing the Wi-Fi password.
How do I change the Wi-Fi password if Circle is offline?
If you change the Wi-Fi password on your router before updating it in Circle, the Circle Home Plus device that was paired with it will go offline unless the Ethernet cord is also plugged in. You will need to change the password that Circle Home Plus uses to connect.
- Open your Circle Parental Controls on your parent device.
- Tap on the banner indicating Circle Home Plus is offline.
- Tap Update Wi-Fi credentials and follow the in-app prompts to make the change.
- If you're having any issues following those prompts, you may work through one of the alternate options below or reach out to Circle's support team for assistance.
How do I change the Wi-Fi password for Circle while it is online?
You can change the Wi-Fi credentials that Circle uses before making the change while your Circle is still online if you know that the password will change soon.
- Ensure that the LED on the back of your Circle Home Plus is solid (not blinking).
- Connect your parent device to your home Wi-Fi network.
- Open the Circle Parental Controls app.
- Tap Menu >> Update Wi-Fi Credentials.
- Follow the prompts in the Circle app.
If you have any issues, you can always pair Circle to your network after changing out your router or your password. Just follow the instructions above in the "offline" section.
Other options for both iOS and Android users
Reset the device and set up as new
A super easy way to get Circle working again and connected to your network is to reset it and set up again. Don't worry this won't remove any of your devices, profiles, or settings.
To do so, open the Circle app >> Menu >> Settings >> and tap "Remove Circle Home Plus". As well, you will need to reset the Circle Home Plus manually by following this guide. After doing so, wait a minute and then open the menu again and tap "Set up Circle Home Plus" to proceed through pairing again.
Plug Circle in via Ethernet
- Find the Ethernet cable that came with your Circle Home Plus (or any other available Ethernet cable)
- Connect Circle directly to your main router. Avoid extenders or other secondary networking equipment that extends the range of your Wi-Fi.
- Reboot Circle by holding power for 10 seconds, then powering the device back on.
- Reboot your router.
- Wait a couple of minutes and then reopen the Circle app. Things should be back to normal.
If you are still seeing a banner saying Circle is offline, try force closing the parent app. You can also uninstall and reinstall the Circle parent app for troubleshooting. After doing this, log in with your account credentials and see if things are back to normal.
Note: You might have trouble connecting to Circle if you are using a VPN on your phone or tablet during setup -- we recommend disabling that during setup.