If your subscription is about to end or has already lapsed, you can renew your subscription a couple of different ways.
For families who only want to use Circle to manage their mobile devices (iOS or Android), Circle's premium features are available for renewal through an in-app purchase or buy purchasing a bundled membership:
- Manage any current subscription through the App Store or Play Store.
- Purchase a Circle Home Plus to use with your in-app subscription.
- Renew your Circle subscription via an in-app purchase.
- Two options for your in-app subscription exist: $9.99 (USD) monthly or $99.99 (USD) annually. (Customers that are coming from a bundled Circle Home Plus membership are offered a renewal price of $79.99 a year.)
Renew your Circle subscription from the email prompt
You may have received an email or in-app message from the Circle team that "Your subscription expires soon." If so, you received this message because you are approaching the end of your Circle subscription that came bundled with your Circle Home Plus device.
- Open that email or message on your parent device.
- Follow the link.
- Select the option you need to renew your subscription.
If you don't have the app installed, first download it and log in with your Circle account credentials. Then, open the link in the email to renew.
Renew your Circle subscription from the Circle Parental Controls app
- Launch the Circle Parental Controls app.
- Go to Menu >> Premium (see screenshot below).
- Select the renewal option that's right for your family.
Note: the Premium option for renewal will *only* appear if your Circle subscription has already expired. If the premium Menu option is not available you already have the premium features and do not need to renew your subscription.
What happens if I don't renew?
If you choose not to renew your Circle membership subscription, you will enter the Basic membership level and lose out on Circle's Premium features when it expires. Here are the Premium features that you will lose:
What if I returned or don't want to renew?
If you returned your Circle Home Plus device, or if you just want to use Circle at the Basic level, please feel free to disregard the message. The email you receive will also have an option to unsubscribe at the bottom.
Do you offer a non-subscription product?
Absolutely! Learn more about each Circle product and our lifetime bundled device here. If you've already purchased a 3-month or 1-year bundled device and want to upgrade to the lifetime membership see an option to do so here.
How do I manage my Circle subscription?
Learn how to manage or cancel your subscriptions using our Circle Subscription Management Guide.
Having Issues Renewing or Subscribing?
If you're having issues renewing your Circle app, make sure you are up for renewal. You will only see the option for Premium in the Circle Parental Control Menu if you need to renew. If that option doesn't appear you already have the premium features.
Should your renewal and the premium features not appear you can try using the "Restore Purchase" option (iOS only) or starting your subscription again at the same level. You'll want to make sure when doing so that you are logged into the iOS or Android account that made the subscription originally.
Having trouble subscribing to a Circle product? Check out this article for assistance.