Troubleshooting common Circle issues
Tips and tricks for resolving common issues in setting up and managing your Circle account
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Trouble with account or subscription issues
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Troubleshooting issues encountered during Circle setup
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Addressing multiple Circle or Circle-related products on the same network
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My App Can't Find Circle After Entering My Network Info
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I'm Having Trouble Pairing Circle
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Circle Won't Accept My Wi-Fi Password
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Circle Hotspot Not Showing In Networks
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Circle Hotspot Doesn't Have Internet Connection
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Can't connect to Circle's hotspot when trying to re-pair Circle with the home network
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Trouble Setting Up Circle Home Plus
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Can't Connect to Circle Device: App Message or LED Light Blinking
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I'm Having Trouble Pairing the Circle Home (1st Gen.) Device
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Alert Shows You Are Not Connected To The Circle Hotspot Anymore
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Circle Home Device Wi-Fi Network: Connecting, Setup, and Troubleshooting
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Addressing multiple Circle or Circle-related products on the same network
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Device identification and management
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Identifying and assigning your family's devices with Circle
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My Device Can't Connect!
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Same Product Listed Twice in Circle App
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My Profile/Device isn't Showing Usage/History
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How Do I Find My Device's MAC Address?
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My Device is Missing from Circle's Device List!
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Circle Isn't Filtering My Device Correctly!
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Circle is Stopping Part of a Website from Loading
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Managing devices with both Wi-Fi and Ethernet connectivity (gaming consoles, desktop computers, etc.)
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What Are These Devices I'm Seeing?
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The Time in Usage Does Not Add Up Correctly
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Facebook showing in Usage or History but isn't actually being used
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Best practices for using Google Classrooms, Google Drive, or Google Hangouts/Meet with Circle
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My Child Wasn't Using Their Device but Circle Says They Were!
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Known issues related to overlap between Instagram and Facebook
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Circle Isn't Managing Apps
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Circle Isn't Filtering or Pausing My Device
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Allowed Site Is Not Loading Properly
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I'm having trouble adding a phone as a Kid device!
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WhatsApp Not Tracking or Managed
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Circle Is Appearing in My Device List
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Remove a Device from Circle
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Circle Isn't Managing My Device
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Devices Not Showing up in Circle
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Identifying and assigning your family's devices with Circle
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Protecting against attempts to evade Circle
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Android 10 devices discovered by Circle as "Unknown Devices"
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Resolving Evasion Issues (Virtual Private Networks and Proxies)
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Android App Deletion Prevention
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Resolving Evasion Issues (On your home network)
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Resolving Evasion Issues (Android)
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Resolving Evasion Issues (iOS)
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Detecting and Resolving Evasion Issues
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Stopping Bypass and Evasion Issues (Virtual Private Networks and Proxies, Uncategorized Traffic, Etc.)
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Android 10 devices discovered by Circle as "Unknown Devices"
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Notices and known issues
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Circle Parental Controls 2.10 Release Notes
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Known Issue: Oppo phones and Circle 1st Generation
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Circle Parental Controls 2.9 Release Notes
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Multiple duplicate notifications on Android Circle 1st generation app
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Allowing Facebook Messenger Kids App
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Known Issue: iOS Circle Parental Controls app hangs on launch (Resolved)
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Circle Parental Controls 2.8 Release Notes
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Network failure or unknown error crash in Circle app
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Circle Parental Controls 2.7 Release Notes
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Known issues with Ubee DDW36C Advanced Wireless Gateway
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Circle Parental Controls 2.6 Release Notes
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Known Issue: iOS 13 and Circle 1st Gen/Circle Go (Apple App Store, Apple Music, hotspot issues, VPN not disabling at home)
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Circle 1st Generation 2.1.4 Release Notes
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Circle Parental Controls 2.5 Release Notes
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Circle 1st Generation 2.1.3 Release Notes
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Circle Parental Controls 2.4 Release Notes
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Circle Parental Controls 2.3 Release Notes
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Public betas (iOS, Mac, Android, etc.) and Circle software
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Circle Parental Controls 2.2 Release Notes
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My App Says that It Can't Connect to Circle
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Circle Says it Lost Internet Connection or is Offline
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Circle Isn't Powering On!
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Circle app says my Circle Home Plus is offline or needs attention
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What Do I Do if the Circle App Crashes?
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I'm getting a "Something Went Wrong, We couldn't talk to your Circle" error message
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I'm Getting a "504" Gateway Timeout Error
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Known Issue: WhatsApp Not Tracking or Managed
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Known Issue: Overwatch Not Tracking Properly
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Known Issue: Multiple Unknown Products Appearing in List for DISH Network Customers
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Circle Support & Shipping During COVID-19
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Circle Parental Controls 2.10 Release Notes
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Networking and compatibility help
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Router compatibility for Circle Home (1st Generation) & Circle Home Plus
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Advanced Network Configurations & Unsupported Network Setups
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Managing encrypted DNS connections (DNS over TLS, DNS over HTTPS) with Circle
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Change the Wi-Fi Password that Circle Home Plus Uses to Connect (Android only)
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Configuring Ubiquiti AP to pair Circle
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Known Issue with Circle and Technicolor TC8715T, TC8717T devices
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Will Circle Work with My Home Network?
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Spectrum Wave 2 Router and Circle Home Plus devices
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Using Circle with Huawei HG635, HG659
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Problems with Voice Calling over Wi-Fi
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Using Circle with Linksys AC1900 EA7500v2
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Circle and Local Traffic
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Changing Your Wi-Fi Name and/or Password
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Known Issue: Zyxel C3000Z
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Known Issue with Circle and Pace 5268AC
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Known Issue: Interaction Between Eero and Circle
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Known Issue: Hitron CODA-4582
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Known Issue: D-Link DIR-853
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Known Issue with Circle and some Comcast/Xfinity products
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Known Issue: ARRIS NVG589
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Using Circle with ASUS RT-AC5300 and GT-AC5300
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Best practices for settings up dual band (2.4ghz + 5ghz) routers that have compatibility issues with Circle
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Using Circle with Linksys Velop, EA7500 v1, EA9300, and Max-Stream EA8500 systems
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Pairing Circle to a "new" network after changing your router, network name, or network password
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The Circle App is Asking Me to Pair Circle Again
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Reconfiguring Circle after a change to your Wi-Fi name or password
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Addressing Internet Slowdown
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Resolve incompatible router issues using Compatibility Mode
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Advanced Firewall Setup
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Using Circle with mobile hotspots or satellite Internet connections
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Router compatibility for Circle Home (1st Generation) & Circle Home Plus