It can be a bit difficult to navigate a device with an operating system you are not familiar with. We've created a guide to assist you in navigating such devices. You can find a detailed explanation of where to check app permissions for different OS systems to ensure the Circle VPN will operate as expected.
When to use this reference:
- A kid device is having trouble connecting to the internet while using cellular/mobile data or when outside the home.
- The Location feature is not working as expected.
- A kid device is not receiving notifications.
Finding app permissions using the OS search functions
When walking through your device settings, there is often a search option you can utilize to find what you are looking for.
- For iOS devices: This presents as a search bar at the top of your Settings app. Open the Settings app and swipe down (not scroll down) on your screen to reveal the search bar.
- For Android devices: This presents itself as a magnifying glass next to your Google account icon in the Settings app.
- Additionally, when looking for the cellular data option, keep in mind that the settings may be labeled Mobile Data instead of Cellular Data.
Checking Circle App Permissions
Check Cellular permissions
- Open the Settings app on iOS
- Tap Cellular (or "Mobile" on some devices)
- Scroll down to find the Circle app and ensure the toggle next to Circle is green (for ON).
Check Location & Notifications permissions
- Go back to the main Settings page and scroll down to find the Circle app.
- Ensure all three toggles for Local Network, Background App Refresh, and Cellular Data are ON.
- Ensure that Notifications are ON for Banners, Sounds, and Badges.
- Tap on Location.
- Ensure Location is set to Always and the Precise Location toggle is enabled.
Check VPN permissions
- Go back to the main Settings page and tap General.
- Scroll down to tap the VPN option.
- Tap the blue letter "i" next to the Circle Local VPN.
- Ensure the Connect-On-Demand toggle is green for ON.
Check Cellular and VPN permissions
- Open the Settings app on Android and tap Connections > tap Data Usage > and ensure the Mobile Data toggle is blue for ON.
- Return to the Connections page > tap More connection settings > tap VPN.
- Tap the Circle VPN, then tap the gear icon to the right > ensure the Always-ON VPN toggle is blue for ON.
- Tap the Circle VPN, then tap the gear icon to the right > ensure the Always-ON VPN toggle is blue for ON.
- Lastly, return to the main Settings page > go to Apps/Applications > scroll down to find and tap the Circle app.
- Select Mobile Data > ensure data permissions are allowed, specifically Allow background data usage.
- Select Mobile Data > ensure data permissions are allowed, specifically Allow background data usage.
Check Location & Notifications permissions
- Return to the main App Info page for the Circle app.
- Tap Notifications and ensure all notifications are allowed.
- Tap Permissions > tap Location and ensure Location is set to "Allow all the time."
- Open the device settings and go to Apps & Notifications.
- If Circle is not in the Recently opened apps list tap on See all apps.
- Find Circle in the list and tap on it.
- Ensure Notifications are On and that Permissions for Location are allowed.
- Open the device settings go to Apps and click on Manage your apps.
- Find Circle in the list and click on it.
- Ensure Notifications are On and that Permissions for Location are allowed.